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Market IT Manager

Posted November 23, 2022

The Ritz-Carlton New York, Central Park
New York, NY
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About This Job

Additional Information

Position will support hotels in New York Midtown area - must live in Market.

Job Number

22203370

Job Category

Information Technology

Location

The Ritz-Carlton New York Central Park, 50 Central Park South, New York, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Candidate Profile

Education And Experience
  • College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
  • Previous experience in Marriott IT.
  • System-related professional certifications desired.

Core Work Activities

Managing Technology Needs Within Budget Targets
  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
  • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.

Building And Sustaining Relationships With Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provides customer service.
  • Responds to inquiries from customers/vendors/peer group.
  • Provides detailed status reports as requested.

Ensuring Client Technology Needs Are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Provides project support for corporate, regional and property initiatives.

The hourly pay range for this position is $30.28 to $52.49 and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.   Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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About this Employer

The Ritz-Carlton New York, Central Park

50 Central Park South
New York, NY 10019

+1 (212) 308-9100

259 Room Hotel

www.ritzcarlton.com

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The Ritz-Carlton New York, Central Park hotel offers all the elegance and charm of a private home in the heart of New York City. This award-winning Manhattan luxury hotel features 259 lavishly-appointed guest rooms, including 47 luxury hotel suites, and The Ritz-Carlton Club® Lounge experience for guests seeking a heightened level of comfort and privacy. In addition to superlative service and intimate surroundings, The Ritz-Carlton Club® Lounge serves five delectable culinary offerings throughout the day.Premier among luxury Manhattan hotels, The Ritz-Carlton New York, Central Park offers luxurious hotel amenities and personalized service. Unwind with striking views over Central Park, or step out the doors to enjoy all the adventures that New York City has to offer when you stay at our luxury hotel in Manhattan. The Ritz-Carlton New York, Central Park is a Tier 5 property in The Ritz-Carlton Rewards.