Search 25,283 current hospitality jobs

Rooms Controller

Posted November 23, 2022

The Ritz-Carlton, Fort Lauderdale
Fort Lauderdale, FL
Save this job

About This Job

Job Number

22203837

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Save this job

About this Employer

The Ritz-Carlton, Fort Lauderdale

1 North Fort Lauderdale Beach Boulevard
Fort Lauderdale, FL 33304

+1 (954) 465-2300

192 Room Hotel

www.ritzcarlton.com

Follow us:

Discover The Ritz-Carlton, Fort Lauderdale – and bask in the sights, sounds and experiences of Florida’s legendary Gold Coast. Featuring an oceanfront location with lavish suites, a luxurious spa and nearby championship golf, this Fort Lauderdale beach resort is an unforgettable escape. With a heated infinity pool on our 29,000-square foot tropical deck, VIP oceanfront cabanas suspended over the water and a signature waterfront restaurant, you’ll experience unmatched luxury when you stay with us at our beach resort.To tour this exceptional Fort Lauderdale luxury resort, please view the Photo Gallery. The Ritz-Carlton, Fort Lauderdale is a Tier 3 property in The Ritz-Carlton Rewards.