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Operations Manager

Posted November 23, 2022

SpringHill Suites by Marriott Chicago Lincolnshire
Lincolnshire, IL
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About This Job

Additional Information

Full Time, Salary plus bonus eligible, Travel Discounts, Career Growth, Benefits

Job Number

22203289

Job Category

Rooms & Guest Services Operations

Location

SpringHill Suites Chicago Lincolnshire, 300 Marriott Drive, Lincolnshire, Illinois, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

  • Bonus Eligible

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Supporting Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
  • Assists in ensuring that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(S)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Assisting In Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.

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About this Employer

SpringHill Suites by Marriott Chicago Lincolnshire

300 Marriott Drive
Lincolnshire, IL 60069

(847) 793-7500

161 Room All Suite

www.marriott.com

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Our Hotel

Whatever the reason for your travels, SpringHill Suites Chicago Lincolnshire offers the friendly service and thoughtful amenities necessary to make your stay a resounding success. Our hotel makes it easy to get to downtown, as well as some of Illinois' beloved attractions including the Ravinia Music Festival and Chicago Botanic Garden. Upon awakening in our spacious suites, take a moment to revel in our kitchenettes, complimentary Wi-Fi and separate living and sleeping areas. Each morning, you can stop by our free breakfast buffet for a variety of hearty and healthy options, or if you've got a busy day ahead of you, pick up a grab-and-go option from The Market. Hosting an intimate social or business gathering? Reserve our event room outfitted with AV equipment and high-speed Wi-Fi, then prepare yourself in our business center. For those hoping to stay in shape during their stay, we provide a 24-hour fitness center, as well as an indoor pool.