Search 25,640 current hospitality jobs

Market IT Manager

Posted November 23, 2022

JW Marriott San Francisco Union Square
San Francisco, CA
Save this job

About This Job

Additional Information

Position will support properties in the San Francisco and Oakland areas. Must live in market.

Job Number


Job Category

Information Technology


JW Marriott San Francisco Union Square, 515 Mason Street, San Francisco, California, United States VIEW ON MAP



Located Remotely?




Position Type


Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Candidate Profile

Education And Experience
  • College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
  • Previous experience in Marriott IT.
  • System-related professional certifications desired.

Core Work Activities

Managing Technology Needs Within Budget Targets
  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
  • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.

Building And Sustaining Relationships With Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provides customer service.
  • Responds to inquiries from customers/vendors/peer group.
  • Provides detailed status reports as requested.

Ensuring Client Technology Needs Are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Provides project support for corporate, regional and property initiatives.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Save this job

About this Employer

JW Marriott San Francisco Union Square

515 Mason Street
San Francisco, CA 94102

(415) 771-8600

337 Room Hotel

Follow us:

Our Hotel

Reap the benefits of a superb downtown location, luxury accommodations and brilliant amenities at the JW Marriott San Francisco Union Square. Situated in San Francisco's thriving Union Square neighborhood, we offer travelers easy access to all areas of the city. Arrive at our hotel and immediately feel at ease in our spacious guest rooms and suites, which feature thoughtful details and modern amenities. While nearby activities are innumerable, make time to enjoy facilities like our modern fitness center and our signature bar and restaurant, Level III. Once you're ready to venture out, discover the array of nearby attractions, including AT&T Park, Chinatown, Fisherman's Wharf and Ghirardelli Square. If you're visiting San Francisco on business, you'll love our hotel's proximity to the Financial District as well as our over 12,400 square feet of modern meeting room space. Come discover all that this remarkable city by the bay has to offer from the comfort of the JW Marriott San Francisco Union Square.