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Security Guard (Dispatcher)

Posted November 24, 2022

Hilton Aruba Caribbean Resort & Casino
Palm Beach, Aruba
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About This Job


A Security Guard (Dispatcher) is responsible for monitoring life safety systems and dispatching Security Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

You will be responsible to perform the following tasks to the highest standards.

  • Monitor life safety systems.
  • Dispatch security to all requests for assistance by guests and employees.
  • Answer security telephones and safety hotline calls and respond in a timely manner based on priority.
  • Listen and provide accurate information to guests and employees. Document legibly all appropriate incident information.
  • Perform other duties and responsibilities as directed by supervisor or Director of Security based on departmental needs.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Screen people entering the property for their purpose and authorization.
  • Receive, record, and deliver lost and found items to Housekeeping.
  • Research and respond to inquiries from guests concerning status of items.
  • Provide accurate information to people inquiring about directions, hours of hotel operation, etc.
  • Assist office in any other administrative duties as needed.
  • Complete other duties as assigned by supervisor.
  • Maintain an open line of communication between guests, management, and service staff.
  • Attend required meetings.
  • Perform general cleaning tasks to adhere to health and safety standards.
  • Keep work area clean and organized

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Thorough knowledge of the floor plans and layout of the building, function rooms, and working knowledge of the surrounding area.
  • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
  • Ability to speak the English language sufficient to communicate effectively with guests and staff.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Physical Activity:

  • Standing – Constant
  • Sitting – Frequent
  • Walking, Climbing Stairs – Frequent
  • Crouching, Bending, Stooping – Frequent
  • Reaching and Grasping – Frequent
  • Near and Far Vision – Constant
  • Hearing and Talking – Constant
  • Smelling - Frequent
  • Lifting/ Carrying up to 50 lbs. - Frequent


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


  • Lower Vocational Education (Educacion Profesional Basico) or equivalent required.

License/ Certificates:

  • CPR certification and/or First Aid training preferred.


  • English, Papiamento, Dutch and Spanish.

What will it be like to work for a Hilton Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2Suites by Hilton, Hilton Grand Vacations, Tapestry Collection by Hilton, Motto by Hilton, LXR Hotels & Resorts, Signia by Hilton, Canopy by Hilton, Conrad Hotels & Resorts, Tempo by Hilton, Curio Collection by Hilton. The company also manages the world-class guest reward program Hilton Honors®.

At Hilton, our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! Come and be a part of our team!

Property Details: 

Sun, a breeze, white sands, lush palm trees - welcome to your tropical getaway at Hilton Aruba Caribbean Resort & Casino. Bliss out at the beachfront spa, sip a daiquiri by two sparkling pools, and dine under the stars. Play the tables at the casino, or learn to scuba dive. Whether you're here for a wedding or family vacation, our amenities and resort activities ensure it's a memorable stay.

Property Highlights: 

  • 357 rooms with exceptional views and 15K sq. ft. of flexible meeting spaces
  • Wi-Fi included with each stay
  • Located in the heart of the Palm Beach Strip
  • Private balcony or patio in every room
  • Beachfront full-service Eforea Spa
  • 2 large pools, waterfalls and freshwater lagoon
  • Kids Club, playground and family friendly activities
  • Casino with table games, slot machines and tournaments
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About this Employer

Hilton Aruba Caribbean Resort & Casino

JE Irausquin Blvd. 81
Palm Beach


357 Room Resort

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At A Glance

Sun, a breeze, white sands, lush palm trees - welcome to your tropical getaway at Hilton Aruba Caribbean Resort & Casino. Bliss out at the beachfront spa, sip a daiquiri by two sparkling pools, and dine under the stars. Play the tables at the casino, or learn to scuba dive. Whether you're here for a wedding or family vacation, our amenities and resort activities ensure it's a memorable stay.

  • Beachfront spa and salon for massages and treatments
  • Private balcony in every room
  • Casino with table games, slot machines and tournaments
  • 24-hour fitness center, plus personal trainers
  • Two large pools, waterfalls and freshwater lagoon
  • Kids Club, playground and family-friendly activities