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Concierge

Posted November 24, 2022

Marriott Puerto Vallarta Resort & Spa
Puerto Vallarta, Mexico
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About This Job

Job Number

22204474

Job Category

Rooms & Guest Services Operations

Location

Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels

, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Jw Marriott

is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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About this Employer

Marriott Puerto Vallarta Resort & Spa

Paseo La Marina Norte 435, Marina Vallarta
Puerto Vallarta, 48354
Mexico

+52-322-226-0000

433 Room Resort

www.marriott.com

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Our Hotel

Make the most of a once in a lifetime vacation at Marriott Puerto Vallarta Resort & Spa. You'll be pampered with a beachfront location, along with the renovated infinity pool and on-site restaurants. Allow our very own Tequila Casamagna to add a little extra spark to your lounging experiences. Our hotel is near downtown Puerto Vallarta, as well as Malecon Puerto Vallarta and Galeria Vallarta mall. You and your loved ones will have plenty to do while at the resort and away from it. All rooms and suites come with a balcony or terrace so you'll never be far from an incredible view. You'll also have a cozy pillowtop mattress to lie on, Netflix availability through your flat-panel TV and complimentary robes to lounge in. We offer 15 venues, indoors and outdoors, for special occasions such as a LGTB wedding. Be sure to stop by Ohtli Spa for aromatherapy or a couples massage before your Mexico stay comes to an end. Let Marriott Puerto Vallarta Resort & Spa fill your vacation void in the best way imaginable.