Posted November 24, 2022Marriott Puerto Vallarta Resort & Spa
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Make the most of a once in a lifetime vacation at Marriott Puerto Vallarta Resort & Spa. You'll be pampered with a beachfront location, along with the renovated infinity pool and on-site restaurants. Allow our very own Tequila Casamagna to add a little extra spark to your lounging experiences. Our hotel is near downtown Puerto Vallarta, as well as Malecon Puerto Vallarta and Galeria Vallarta mall. You and your loved ones will have plenty to do while at the resort and away from it. All rooms and suites come with a balcony or terrace so you'll never be far from an incredible view. You'll also have a cozy pillowtop mattress to lie on, Netflix availability through your flat-panel TV and complimentary robes to lounge in. We offer 15 venues, indoors and outdoors, for special occasions such as a LGTB wedding. Be sure to stop by Ohtli Spa for aromatherapy or a couples massage before your Mexico stay comes to an end. Let Marriott Puerto Vallarta Resort & Spa fill your vacation void in the best way imaginable.