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Event Concierge

Posted November 24, 2022

Hilton Mexico City Reforma
Centro, Distrito Federal, Mexico
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About This Job

Description

A Conference and Banquet Operations Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.

What will I be doing?

As a Conference and Banquet Operations Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Coordinator will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Welcome guests in a polite and friendly manner
  • Coordinate seating for customers
  • Up-sell with latest departmental incentives
  • Manage Conference and Banquet set-ups
  • Ensure guests are billed accurately
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Strive to achieve departmental targets as part of the team
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Assist other departments wherever necessary and maintain good working relationships
  • Be environmentally aware

Requirements

What are we looking for?

A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Food and Beverage and/or industry experience
  • Experience with cash handling
  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Mexico City Reforma

Avenida Juarez 70
Centro, Distrito Federal 06010
Mexico

52-55-5130-5300

458 Room Hotel

www3.hilton.com

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At A Glance

Hilton Mexico City Reforma offers a convenient downtown location, just footsteps from the historical downtown and the famous Reforma Ave. A top choice for business travelers, our hotel provides flexible meeting spaces, dining options and panoramic views all within steps of businesses and offices. Stay productive in a modern guest room with a large work desk, ergonomic chair and complimentary WiFi. After a busy day of work, relax in the hotel spa or swim laps in the rooftop pool.

Highlights

  • Located in downtown Mexico City, only 20 minutes from Mexico City International Airport
  • Named ‘Best Hotel for Business Travelers’ by TripAdvisor 2015
  • Only hotel in Mexico City with a two-story convention center and capacity for 5,000 people
  • Panoramic views and personalized service in the Executive Lounge
  • Just steps to government offices and historical downtown