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Guest Service Agent

Posted January 27, 2023

Courtyard by Marriott Hanover Lebanon
Lebanon, NH
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Be A Part of Our Passionate & Committed Team!

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

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About this Employer

Courtyard by Marriott Hanover Lebanon

10 Morgan Drive
Lebanon, NH 03766

Telephone (603) 643-5600
Reservations (603) 643-5600

Courtyard Hanover Lebanon is ideally located near Dartmouth College and across from Dartmouth Hitchcock Medical Center. Explore the area, which includes Lebanon Opera House and Montshire Museum of Science. The hotel also provides quick access to a variety of popular ski areas. In the evening, relax in a spacious, comfortable room or suite with fluffy bedding, a 37" HD TV, large desk, microwave, mini-fridge and more. For dining, visit The Bistro for a delicious breakfast and Starbucks® coffee in the morning. If you're feeling energetic, take advantage of our well-equipped fitness center, or wind down in our indoor pool and whirlpool. Our 24-hour business center, boarding pass printing service, and easy access to the latest news, weather and airport conditions via our lobby's GoBoard™ will ensure your stay is great from beginning to end.