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Surveillance Operator

Posted February 28, 2023

Resorts World Catskills
Monticello, NY
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About This Job


Position Overview

The surveillance operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees. Maintaining close surveillance of all gaming and cash-handling areas.

Essential Functions

  • Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
  • Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
  • Video tapes questionable activities and make written reports to appropriate personnel.
  • Monitors alarm system.
  • Reviews tapes associated with jackpots.
  • Maintains strict confidentiality of all property related issues.
  • Operates monitor room equipment, including basic computer functions.
  • Participates in court actions relating to gaming violations.
  • Protects the assets of the company.
  • Prepare and write daily reports and logs.
  • Operates all surveillance computer equipment.
  • Ensures all surveillance equipment is working correctly throughout their shift.
  • Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
  • Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.
  • Performs other tasks as assigned.

Essential Requirements

  • Ability to remain organized in a pressure situation
  • Ability to input and access information into a computer
  • Skill in establishing and maintaining effective working relations with staff
  • Problem solving, administrative, multi-tasking, organization and prioritization skills
  • Strong communication skills
  • Must have computer knowledge

Knowledge/Work Experience

  • Must be 21 years or older
  • High school diploma or equivalent experience preferred
  • One (1) years’ experience in the casino surveillance field preferred
  • Knowledge of all table games preferred
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
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About this Employer

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

(833) 586-9358

Casino Resort

About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.