Description

Position Overview

The surveillance operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees. Maintaining close surveillance of all gaming and cash-handling areas.

Essential Functions

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Video tapes questionable activities and make written reports to appropriate personnel.
• Monitors alarm system.
• Reviews tapes associated with jackpots.
• Maintains strict confidentiality of all property related issues.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Protects the assets of the company.
• Prepare and write daily reports and logs.
• Operates all surveillance computer equipment.
• Ensures all surveillance equipment is working correctly throughout their shift.
• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.
• Performs other tasks as assigned.

Essential Requirements

• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Problem solving, administrative, multi-tasking, organization and prioritization skills
• Strong communication skills
• Must have computer knowledge

Knowledge/Work Experience

• Must be 21 years or older

• High school diploma or equivalent experience preferred
• One (1) years’ experience in the casino surveillance field preferred
• Knowledge of all table games preferred
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission