Search 25,727 current hospitality jobs

F&B Shift Mgr

Posted February 28, 2023

Resorts World Catskills
Monticello, NY
Save this job

About This Job


Essential Functions

  • Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
  • Functions as a role model to staff as well as to junior managers.
  • Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.
  • Develops new ways to increase guest counts.
  • Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.
  • Works with the management team to determine appropriate staffing levels.
  • Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.
  • Works towards maximizing sales and optimizing profits through the management of all cost centers.
  • Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
  • Demonstrates a profit mentality by setting goals, following through and meeting goals.
  • Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.
  • Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant.
  • Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential.
  • Maintains the cleanliness and organization of the restaurant throughout each shift.
    • Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.
    • Communicates positively about the restaurants and has an attitude of success. As a management team, a commitment to making the restaurant an environment where people want to work and feel comfortable working is imperative.
    • Operates well with other managers, in terms of consistency, consensus on issues and flexibility.
  • Is always pro-active, seeking out potential problems before they arise.
  • Makes consistent decisions which are in the best interest of the guest, the employees and the owners. Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.

Core Competencies

  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
  • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
  • Demonstrates the courage and initiative to present new ideas and perspective to create positive results
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

Essential Requirements

  • Strong interpersonal and communication skills required
  • Strong organizational skills and attention to detail required
  • Demonstrates excellent communication and customer service skills
  • Able to work independently and make the right decisions for the business
  • Possesses a working knowledge of the POS system. A manager must be proficient in the following:
  • Opening and closing procedures
  • Running reports
  • Food knowledge
  • Beverage knowledge
  • Team Building and Employee Focus


  • Prior restaurant experience or related education
  • At least 1-year experience in supervisory position preferred
  • Must be 18 years or older


  • High school diploma or G.E.D preferred

Working Conditions

  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.
  • Work is normally performed in an interior resort casino environment
  • Must be able to stand, walk, and move through all areas of the resort casino
  • Must be able to work under pressure in a fast-paced, 24-hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations

Other Skills/Abilities

Must be able to work flexible schedule including nights, weekends and holidays as required

Must be able to read, write, speak and understand English

Must be able to respond to visual and aural cues

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Save this job

About this Employer

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

(833) 586-9358

Casino Resort

About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.