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Quality Assurance Specialist

Posted January 25, 2023

The Modern Honolulu by Diamond Resorts
Honolulu, HI
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About This Job

Job Description

As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

What will I be doing?
  • Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.

  • Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.

  • Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.

  • Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.

  • Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.

  • Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.

  • Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.

  • Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.

  • Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product "lifestyle memberships" between owners and institutions.

  • Additional duties assigned by Management, as needed, to further business objectives.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO), and extraordinary travel benefits!


There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

What are we looking for?
  • Valid Notary License or the ability to acquire a license.

  • Minimum 1 year of work experience in Customer Service.

  • Ability to work a flexible schedule to include evenings, weekends, and holidays.

  • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to effectively resolve customer service issues.

  • High school/GED.

It would be advantageous to demonstrate the following capabilities and distinctions:

  • 1+ years experience with Notary contract documents.

  • Timeshare/Vacation Ownership experience.

  • Real Estate License.

  • 1 year or more of administrative/clerical work experience.

  • Associate's Degree/College Diploma/Cepeg.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

The Modern Honolulu by Diamond Resorts

1775 Ala Moana Blvd
Honolulu, HI 96815

(808) 943-5800

360 Room Resort

Managed By


Who says vacation isn’t a lifestyle?

An escape can be sensually powerful to elevate your state of mind and body. Its aesthetic can appreciate and impress your design sensibilities. The experience can prove to be one that exceeds your expectations. It can even create the awareness that you alone are privy to the uncommon.

Consider your standards, and raise them.

This is THE MODERN HONOLULU: redefining the standard for Honolulu luxury hotels.

Our Waikiki resort hotel is steps from the bold Pacific and its iconic beaches; the haute shopping; the globally-inspired dining; the open-to-anything possibilities that flow where alluring meetsrelaxing.

The look of THE MODERN HONOLULU, as our name suggests, is contemporary, sleek and sophisticated – unlike other Waikiki beach hotels – though not too demure to have a little fun.

The vibe of THE MODERN HONOLULU is bespoke: You’ll feel the essence of Aloha in our highly personalized service and our genuine love of the islands, which we share with all of our guests – ask any of our staff for an insider’s take.

Planning a Waikiki Wedding? Events at THE MODERN HONOLULU will be unforgettable, uncommon – just like you.

Make the most of every moment at THE MODERN HONOLULU, a AAA Four Diamond resort, redefining the standard for Waikiki luxury hotels.