Hotel discounts, 401K, Medical and Dental
Posted January 30, 2023Hampton Inn Pittsburgh/Monroeville
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Experience & Education:
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Welcome to Hampton Inn Pittsburgh/Monroeville, located off Pennsylvania Turnpike Exit 57, on the corner of Monroeville Business 22 William Penn Hwy and Mosside Blvd Rt. 48.
Enjoy Monroeville’s corporate and shopping district, with easy access to over 65 specialty retailers and 40 restaurants. The hotel is a short 2-mile drive to the Cinemark Theaters at the Monroeville Mall and the Monroeville Convention Center.
A family-friendly hotel with many great attractions only 15 minutes away, our hotel is near Pittsburgh Zoo & PPG Aquarium, Kennywood Park, National Aviary, Duquesne Incline, and over 15 unique museums. The kids will enjoy the Children’s Museum, Carnegie Museum of Natural History, Science Center, and Just Ducky Tours. Go to Station Square / Mount Washington for an array of shopping options and dinner with the best view of the city. You can always catch a game or concert at Heinz Field, PNC Park, PPG Paints Arena, or Stage AE Northshore.
Planning a high school or family reunion? Our hotel is only 1.5 miles from Monroeville Community Park and just 2 miles from Boyce Park in Plum. During your downtime, take a dip in our heated indoor swimming pool or work up a sweat in the 24-hour fitness center.
Wind down after a busy day with a meal in a local restaurant – we even have an Outback Steakhouse attached to our hotel. Enjoy delicious steak dinners either in the restaurant, or in the comfort of your own guest room.