Job Description

To contribute to the direction and provide inspirational leadership with the teams in the Food - Beverage Division in order to maximize individual and team potential and develop future capability
- Guide and inspire exceptional team performance - mentor managers, supervisors and team members in the Food - Beverage Division
- Build team capability, knowledge and resources to meet short and long term business objectives
- Mentor, train and coach team members, oversee new hires and track team training
- Manage operational coverage, work load and resource distribution within and across teams
- Interviewing, hiring and succession planning of staff: manage vacation, payroll and other
- Monitor and evaluate team performance
- Oversee the efforts to ensure service standards are consistently met and exceeded

To support strategic planning and long term development operational, financial and service goals of the Food - Beverage Division
- Enhance services and standards for the Food - Beverage Division
- Accountability for P-L in the Food - Beverage Division
- Instrumental in attracting and retaining loyal guests through close working relations with Sales - Marketing
- Anticipate future guest trends and align services offered in the Food - Beverage Division

To act as a key spokesperson for the Food - Beverage Division in order to achieve Hotel vision - build and enhance positive brand image -- with internal and external guests
- Develop innovative solutions to enhance communication of guest and service information
- Trouble shooting in complex service situations
- Oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
- Plan and prepare with team for guest reservations and coordinate unique requirements, to meet the guests needs, pace and degree of personalization
- Identify, customize and deliver individual guest requirements.
- Ensure effective hosting of the guest experience -- Greet guests upon arrival and departure; engaging with guests to ensure guest delight
- Oversee, build and nurture strong relationships with guests and team members
- Promote the building of strong relationships with guests and team members through sincere communication and demonstrating a genuine desire to serve
- Maintain contact with loyal guests and win disengaged guests back

To set direction and provide strategic oversight of the Food - Beverage Division to achieve consistently high levels of service;
provide creative and innovative products; build strong relationships with guests and employees and ensure financial success.