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Sales Support Admin

Medical Plan, Dental, Vision, Short Term Disability, Critical Illness, and Life Insurance Plan. Paid Time Off, Floating Holidays, Resort Accommodation Discounts

Posted January 31, 2023

Enjoi Resorts Worldwide
Myrtle Beach, SC
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Cone join our FUN and EXCITING Team today!!!

About This Job

Summary of Responsibilities

The Sales Support Admin ensures that the Tour Reception, Kids Club, Gifting, Contract Processors, & Quality Assurance functions are performed in a professional and organized manner, providing a quality experience for our guests, while supporting the Sales Support Team.

Specific Job Duties & Responsibilities

Multi-task-oriented position responsible and able to be cross trained in Tour Reception, Kids Club, Contract Processors, Quality Assurance, golf cart driver and Gifting.

  • Tour Reception – Enthusiastically welcomes guests and check them in for the sales presentation. Will follow the company’s qualifications process and perform a pre-screen. Generates and follows the rotation wheel as described by company’s process.
  • Kids Club – Assures children while in their care are safe and supervised. Will follow Enjoi’s rules and requirements for the department
  • Golf Cart Drivers – Ensures guests are driven to and from property on sales tours while maintaining trained code of conduct and verbiages as well as appearance.
  • Gifting – Closes buyers and non-buyers’ sales invitations in Enjoi’s system and provides them with the correct premium offered by marketing. Will generate reports as requested by management.
  • Achieve personal and departmental written objectives.
  • Contract Processor - Will help generate Real Estate Contract documents for various properties based on the basic supporting information provided by Sales with a focus on accuracy and efficiency.
  • Quality Assurance – Quality Assurance works to deliver sales document presentations for new and existing owner/member purchases as well as provides customer support through onsite education and services for Enjoi Resorts products, follow up process and site customer contact. Quality Assurance also provides feedback to Director of Operations from document closing and sales presentation observations to identifying training opportunities

Qualifications:

  • Excellent computer and telephone skills.
  • Proficient in use of Internet, MS Word, PowerPoint, and Excel.
  • Strong commitment and execution of customer service skills.
  • Able to prioritize, organize and delegate assignment with ease.
  • Strong work ethic.
  • Excellent verbal and written communication skills are essential for success.
  • Possess well-developed judgment, interpersonal and communication skills.
  • Attention to details and analytical as well as creative approach to tasks.
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Excellent ability to interact with and take care of children. Customer Service and quality fundamentals and MS Office Suite
  • Ability to communicate information and ideas effectively
  • Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
  • Review and voice record documents with members/owners/new members/owners and ensure signatures are obtained and consistent on all required lines
  • Reinforce the sale with a positive, enthusiastic presentation of the closing
  • Assist “pending sales” come “full down” adhering to Enjoi Resorts protocols and guidelines
  • Adhere to closing requirement metrics and rescission rates established by Enjoi Resorts Worldwide
  • Prepare and generate contracts and related closing documents accurately and in a timely manner.
  • Verify data entry through our company software and program systems reviewing documents.
  • Process payments for various transactions.
  • Process and handle rescission/cancellation, as needed.
  • Acquire credit card authorizations and retrieve credit reports for all sales, when applicable.
  • Generate closing reports and financial closing sheets, as needed.
  • Work on developing their contracts knowledge for all contract-type transactions.
  • Complete prescribed activities daily as noted on opening and closing checklists.
  • Be proactive and intuitive to the needs of the contract department and help the team members, as needed.
  • Work closely and maintain a professional relationship with Quality Assurance department to acquire necessary documentation to complete contract files in a timely manner.

Perks while working with us:

  • Medical Plan
  • Dental, Vision, Short Term Disability, Critical Illness, and Life Insurance Plan
  • Paid Time Off
  • Floating Holidays
  • Resort Accommodation Discounts
  • Room for Growth

Location of position: Crown Reef/Enjoi Resort 2918 S Ocean Myrtle Beach, SC 29577.

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About this Employer

Enjoi Resorts Worldwide

1144 Shine Ave
Myrtle Beach, SC 29577

Management Company

enjoiresorts.com

About the company

At Enjoi Resorts Inc, we are committed to our employees and our guests! We strive to have employees and guests become part of our family! 

Are you outgoing, enthusiastic & enjoy meeting new people? If your answer is YES – then this is the position for you.

Our purpose is to provide our owners and guests with a great vacation experience. We know that vacations have the power to enhance the well-being. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds, and provide a lifetime of cherished memories.

Our properties are diverse and host all kinds of guests: travelers, golf enthusiasts, special business and social groups, weddings, and more! 

Enjoi Resorts Inc also provides information on Myrtle Beach's hottest attractions, theaters, golf, shopping, dining and more.

Crown Reef Beach Resort and Waterpark is a south Myrtle Beach resort featuring more than 500 rooms, a large conference center, indoor and outdoor water amenities, on-site dining, and so much more. Popular with families, couples, groups and wedding parties, Crown Reef Resort has something for everyone.

Pool Bar and Grill: While you are enjoying a day by the pool, stop by the seasonal pool bar and grill for a cool refreshing drink or a made-to-order burger.

Loco Gecko Beach Shak: Now open, Loco Gecko Beach Shak features both indoor seating as well as an outdoor oceanfront patio. This restaurant serves up lunch and dinner and offers such items as pizza, burgers, salads, kids’ options and more!

Grab n’ Go Grill and Coffee Bar: The Grab n’ Go Grill and Coffee Bar is located at the oceanfront Town Center amenity area of Crown Reef. Serving up fresh-brewed coffee and grab and go items such as muffins, bagels and all-day grill options, this coffee bar is open for the early morning crowd and beyond.

Swirl Ice Cream and Sweet Shop: The Swirl Ice Cream and Sweet Shop is just steps away from the other in-site dining options at Crown Reef. Great for kids and adults looking to cool down on a hot summer day, this shop features both ice cream and candy options.