Photo of Hotel Valencia Santana Row, San Jose, CA

Front Drive Supervisor

Hotel Valencia Santana Row

355 Santana Row
San Jose, CA 95128

212 Room Hotel
Managed By Valencia Group
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM.

Compensation: Starting $20.80/hr, Full-Time

Job summary:  

Effectively manage the flow of traffic in/out of the main entrance and welcomes guests to the hotel

Shift requirements:

Currently searching for swing shifts 2PM-10:30PM weekdays, weekends, and holidays.


  • Ensure prompt and courteous service is offered throughout department when assisting, welcoming, and departing guests.
  • Must be able to convey information and ideas clearly.     
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Hotel Valencia standards, as required by scheduling, 
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
  • Supervise and insure completion of all duties of Front Drive Agents.
  • Log all requests and confirm completion.
  • Maintain key control.
  • Coordinate emergency procedures
  • Conduct change of shift briefing.
  • Welcome guests to the hotel and expedite the handling of luggage.
  • Pick up and deliver dry-cleaning for the guests.
  • Provide information on local attractions, room features, hotel facilities.
  • Deliver messages and/or packages to meetings and guest rooms.
  • Attend required meetings.
  • Keep work areas clean and organized.
  • Be extremely courteous to all customers and fellow employees.
  • Report unsafe conditions to your supervisor immediately.
  • Maintain hotel equipment in proper working conditions.
  • Assign duties and schedules to employees on weekly basis.
  • Any other duties assigned by your immediate supervisor.

Working Environment:

 exterior of hotel and occasional interior with exposure to weather conditions. 

Physical Requirements:

  • Standing/Walking:  Constantly.  For varying lengths of time, with little or no sitting.
  • Stooping (Bend at waist):  Load/unload guest luggage and bell carts.
  • Pushing/Pulling:  Bell carts weighing up to 100 pounds.
  • Lifting/Carrying:  Guest luggage weighing up to 50 pounds.
  • Hotel Operations or Customer Service experience preferred.
  • Communicates effectively with others.
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs.
  • Valid CA driver’s license and a clean driving record. 


Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Posted February 26, 2024

Hotel Valencia Santana Row

About Us

As the only hotel on Santana Row, the design of Hotel Valencia Santana Row is meant to captivate and comfort you from the moment you walk in. From interiors reminiscent of Old World Spain, laced with rich finishes and splashes of terra-cotta, to seductive textures and lighting design, no detail is left to chance. Everything you need is right at your fingertips here at our San Jose hotel, with 215 guest rooms and suites, more than 4,000 square feet of meeting space, two on-site restaurants, a full-service bar and seasonal rooftop bar. 

Hotel Valencia is situated in the middle of the European-inspired Santana Row, which boasts a dynamic mix of upscale shopping, dining, and entertainment.  You’re in the middle of it all when you stay at our boutique hotel in San Jose, California, and with luxury amenities like 24-hour room service and daily complimentary continental breakfast, we know you won’t want to leave.

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