REPORTS TO: Banquet Manager

POSITION SUMMARY:

Primarily responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the meeting spaces, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.

He / She should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, Kitchen, F&B manager (HOD) etc.)

DUTIES AND RESPONSIBILITIES:

• Meet and greet guests in a friendly and warm manner.
• Coordinates with the event contact on all aspects of the banquet function.
• Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
• Checks banquet rooms, service, and storage areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that buffets are properly set and ready for execution at the appointed time.
• Ability to respond quickly and accurately to guest requests.
• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Plan the event course and orchestrates its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers’ instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time.
• Coordinates function details with banquet, catering managers, and kitchen staff.
• Maintain constant contact with the culinary team to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in set up of banquet rooms and service of food and beverage to guests.
• Communicates frequently with fellow banquet captains, banquet manager, and food and beverage director as to the progress of the day’s work.
• Communicates frequently with function contact in order to ensure that their needs are being met.
• Ensures all guest checks are billed and signed by the host according to planned arrangements.
• Ensures accurate event check postings are completed and provided to the accounting department.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff, provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

PREREQUISITES:

Exceptional knowledge and understanding of various banquet and food service techniques and standards.

EDUCATION:

Diploma or Degree in Hotel Management, Computer Basics and previous experience in working with Marriott banquet software.

EXPERIENCE:

Three or more years’ experience in banquet/catering operations in a high volume, upscale hotel with excellent oral and written communication skills.

BENEFITS:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off