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Front Office Supervisor

Posted March 6, 2023

Louisville Marriott East
Louisville, KY
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About This Job

Job Description

Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. 
Assign specific duties to staff for efficient operation of department. 
Assist in training new associates and cross-training existing associates. 
Assist in interviewing and hiring new associates for the department. 
Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. 
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. 
Monitors daily status of rooms, rates, discount rates and packages. 
Maintains current list of available rooms for walk situations. 
Coordinates blocking of rooms. 
Checks printed registration cards against information on arrival report and rectifies any discrepancies. 
Ensures prompt and courteous service to guests. 
Pre-registers guests according to standards. 
Completes and monitors employee schedule. 
Monitors VIP arrivals. 
Notify Maintenance Department of any maintenance issues. 
Keeps track of rooms to ensure accurate status and readiness for check-in. 
Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. 
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. 
Acts as Manager on Duty as required. 
Work nights, weekends, and holidays as necessary. 
Perform various other duties as assigned to meet business objectives 

Education And Experience

Minimum of two (2) years in Front Desk Operations  
Minimum of High School education, post-high school education preferred 

Knowledge, Skills And Abilities

In-depth knowledge of hotel Front Desk operations 
Basic math skills 
Ability to communicate effectively verbally and in writing 
Strong leadership skills 
Ability to exceed expectations of guests and team members 
Excellent time management skills 


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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!
*Schulte Hospitality Group is an Equal Opportunity Employer.
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About this Employer

Louisville Marriott East

1903 Embassy Square Boulevard
Louisville, KY 40299

(502) 491-1184

252 Room Hotel

Our Hotel

The Louisville Marriott East is the city's newest 4-Diamond luxury hotel, with a stylish Bourbon theme and impeccable accommodations. Conveniently located in the heart of the East End of Louisville, near I-64 and just 11 miles from Downtown and Louisville International Airport, our hotel features 252 spacious guestrooms with 42-inch flat screen TV's, in-room refrigerators and safes, and an exclusive Concierge Level. Host a memorable event here at the hotel; we offer 21,000 square feet of venue space, as well as comprehensive planning services. As the official hotel of the Kentucky Bourbon Trail, as well as a stop on the popular Urban Bourbon Trail, we take our dedication to Kentucky's famous spirit very seriously; our signature restaurant, Charr'd, features over 200 varieties of Bourbon, as well as delicious Kentucky-style cuisine. And our hotel places the Louisville Convention Center, the Slugger Museum, and much more well within your reach.