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Food & Beverage Supervisor

Posted January 5, 2023

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Cleveland, OH
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About This Job

Description

We are looking for our next great team member to assist in leading our food and beverage team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more. We also offer Hilton discounts Worldwide!

JOB OVERVIEW: Assist in the direction of the activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel Profitability.

ESSENTIAL JOB FUNCTIONS:

  1. Monitor servers, bartenders and banquet servers adherence to all service standards.
  2. Supervise service of guests, being watchful of signals from guests in need of service.
  3. Assist manager to establish and monitor sidework duty completion.
  4. Maintain bank to Crescent standards.
  5. Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
  6. Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
  7. Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
  8. Communicate daily with food & beverage manager with regard to special events, house counts, etc.
  9. Communicate both verbally and in writing to provide clear direction to staff.
  10. Comply with attendance rules and be available to work on a regular basis.
  11. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

1111 Lakeside Avenue East
Cleveland, OH 44114

(216) 241-5100

380 Room Hotel

doubletree3.hilton.com

Footsteps from the Rock & Roll Hall of Fame

Cleveland's Rock & Roll Hall of Fame, FirstEnergy Stadium, Great Lakes Science Center, and Huntington Convention Center are all about a 10-minute walk from our hotel. Cleveland State University is a mile away.