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Shift Manager - Cage

Posted March 6, 2023

Bally’s Dover
Dover, DE
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About This Job


Major Focus

Manage all casino Cage activities during assigned shift. Safeguard company assets. Maintain the accountability of company funds in accordance with Internal Controls and Gaming rules and regulations. Ensure that the staff provides excellent customer service.

Essential Functions
  • Manages, coordinates and monitors all activities of the cage operation during their assigned shift.
  • Performs all duties and operating procedures as all department cashiers and supervisors.
  • Supervises overall staff performance as it pertains to cage departmental procedures and compliance with Video Lottery and Table Game Regulations on assigned shift.
  • Monitors and accounts for all overtime in the cage department.
  • Accountable for accuracy and confidentiality of records.
  • Reviews and investigates all departmental variances in a timely manner.
  • Performs all administrative duties necessary for the efficient operation of the shift.
  • Oversees schedules for cage department employees.
  • Responsible for enforcing operating procedures for cage department and support staff.
  • Ensures all accurate recordkeeping for assigned shift.
  • Practices, observes and enforces safety rules and regulations while looking out for the welfare of the employees and customers.
  • Maintains departmental personnel records and daily log.
  • Ensures that customer service standards are exceeded at all times and that all operations personnel are committed to excellence in the performance of their assigned duties.
  • Ensures accurate and efficient cashier openings and closings on their assigned shift.
  • Responsible for the timely implementation of all procedural changes.
  • Recommends remedial training for cashiers in both customer service and technical areas as necessary.
  • Prepares annual appraisals of Cage Department personnel and ensures timely issuance.
  • Ensures that all equipment is in good working order and good repair.
  • Implements and evaluates new programs designed to improve daily operations.
  • Interacts with employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
  • Acts within scope of authority and consistent with company and corporate objectives, guidelines, policies and practices.
  • Interviews, selects, hires and retains superior employees
  • Coaches, and counsels subordinate employees
  • Oversees and ensures the timely completion of employee evaluations
  • Conducts training with subordinates, both formally and informally
  • Issues discipline and terminates employees as appropriate
  • Rewards and recognizes superior performers
  • Oversees and ensures that employees work safely and follow all safety rules
  • Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
  • Manages departmental budget, maximizing revenue and controlling expenses as appropriate
  • Manages payroll and labor costs
  • Maintains relevant records and oversees the maintenance of records as appropriate for the department
  • Develops and implements strategic goals, objectives and business plans for the department
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures
  • Maintains up-to-date knowledge of industry and competition
  • Ensures effective communication within the department and company
  • Establishes and implements customer service standards
  • Holds subordinates accountable for established performance expectations
  • Motivates and develops staff; provides advice and guidance as appropriate
Additional Functions
  • Performs other duties as assigned.
  • 3 – 5 years management experience required, preferably in a casino cage
  • High school diploma, GED or equivalent experience required, college preferred
  • Must be proficient with Microsoft Office software.
  • Must possess superior customer service and leadership skills
  • Must possess superior written and oral communication skills
  • Must be able to solve problems and deal with a variety of situations
  • Must present an overall professional appearance
  • Must be able to work weekends, holidays and nights as scheduled
  • Must be able to successfully pass a background check and receive a license from the DE Lottery
  • Must be highly organized and be able to multi-task.
  • Must be able to speak, read and write English
Organizational Relationships
Accountable to: Cage Manager / Credit Operations

Accountable for: Cage Shift Supervisors

Cashier staff

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements



Pull ( pounds)




Color Perception

Climb, Ascend/Descend (Stairs, Ladders)


Stoop /Kneel /Crouch


Hearing / Listening


Lift (20 pounds)



Clear Speech / Talking


Carry ( 20 pounds)



Drive (local / long distance)

Repetitive Motion


Dexterity /Hand

Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)


Sit for Extended Periods


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


Reading – Complex


Writing – Complex


Analysis / Comprehension



Basic Math Skills


Judgment / Decision Making

Work Environment


Shift Work


Pressurized Equipment


Works Alone

Extreme Heat

Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others


Extreme Noise

Fumes / Odors


Face-to-Face Contact


Mechanical Equipment

Hazardous Materials




Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

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About this Employer

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

(302) 674-4600

500 Room Hotel Casino

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.