Description

Major Focus

Manage all casino Cage activities during assigned shift. Safeguard company assets. Maintain the accountability of company funds in accordance with Internal Controls and Gaming rules and regulations. Ensure that the staff provides excellent customer service.

Essential Functions

• Manages, coordinates and monitors all activities of the cage operation during their assigned shift.
• Performs all duties and operating procedures as all department cashiers and supervisors.
• Supervises overall staff performance as it pertains to cage departmental procedures and compliance with Video Lottery and Table Game Regulations on assigned shift.
• Monitors and accounts for all overtime in the cage department.
• Accountable for accuracy and confidentiality of records.
• Reviews and investigates all departmental variances in a timely manner.
• Performs all administrative duties necessary for the efficient operation of the shift.
• Oversees schedules for cage department employees.
• Responsible for enforcing operating procedures for cage department and support staff.
• Ensures all accurate recordkeeping for assigned shift.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the employees and customers.
• Maintains departmental personnel records and daily log.
• Ensures that customer service standards are exceeded at all times and that all operations personnel are committed to excellence in the performance of their assigned duties.
• Ensures accurate and efficient cashier openings and closings on their assigned shift.
• Responsible for the timely implementation of all procedural changes.
• Recommends remedial training for cashiers in both customer service and technical areas as necessary.
• Prepares annual appraisals of Cage Department personnel and ensures timely issuance.
• Ensures that all equipment is in good working order and good repair.
• Implements and evaluates new programs designed to improve daily operations.
• Interacts with employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
• Acts within scope of authority and consistent with company and corporate objectives, guidelines, policies and practices.
• Interviews, selects, hires and retains superior employees
• Coaches, and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations
• Conducts training with subordinates, both formally and informally
• Issues discipline and terminates employees as appropriate
• Rewards and recognizes superior performers
• Oversees and ensures that employees work safely and follow all safety rules
• Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
• Manages departmental budget, maximizing revenue and controlling expenses as appropriate
• Manages payroll and labor costs
• Maintains relevant records and oversees the maintenance of records as appropriate for the department
• Develops and implements strategic goals, objectives and business plans for the department
• Ensures compliance with relevant laws and regulations as well as company policies and procedures
• Maintains up-to-date knowledge of industry and competition
• Ensures effective communication within the department and company
• Establishes and implements customer service standards
• Holds subordinates accountable for established performance expectations
• Motivates and develops staff; provides advice and guidance as appropriate

Additional Functions

• Performs other duties as assigned.

Requirements/Education

• 3 – 5 years management experience required, preferably in a casino cage
• High school diploma, GED or equivalent experience required, college preferred
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills
• Must possess superior written and oral communication skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must be highly organized and be able to multi-task.
• Must be able to speak, read and write English

Organizational Relationships

Accountable for: Cage Shift Supervisors

Cashier staff

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.