Description

About Bally's

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally’s Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

As an IT Technician Supervisor, you will oversee the installation and maintenance of computer systems and networks. This position will also instruct users of the system to ensure appropriate and safe usage of the IT infrastructure.

Duties And Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Oversee the set of up workstations with computers and necessary peripheral devices (routers, printers, etcetera)
• Assist the IT Manager and Director of IT in the design, coordination, and installation of IT solutions
• Check computer hardware to ensure efficiency
• Supervise the installation and configuration of appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems
• Maintain records and logs of repairs, fixes, and maintenance schedules
• Identify computer shortages and place orders
• Select, train, and develop team members through education, training, coaching, and corrective action
• Perform other duties as assigned

Qualifications

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Associate degree in a related field, or the absence of a degree, a combination of education of experience
• Must have two years of supervisory experience in the IT field
• Must have practical experience installing and maintaining systems
• Must have excellent communication, analytical, and project management skills
• Must have open work availability to work nights, weekends, and holidays

Physical Demands

• Frequently required to lift up to a maximum of 30 pounds
• Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead

Work Environment

The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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