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Banquet Houseman

Posted March 7, 2023

Hard Rock Hotel & Casino Biloxi
Biloxi, MS
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About This Job


Responsible for the setting up, cleaning, and maintaining banquet functions on a daily basis following the standards of service set by management.

Principal Duties & Responsibilities

Replenishes water requirements as specified or requested.

Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.

Cleans up the meeting and event rooms periodically. This includes but is not limited to, straightening chairs, clearing the dirty dishes and glassware from the tables, changing soiled linen, vacuuming the floor, emptying trash and restocking materials, such as pens and pads.

Tears down and sets up meeting rooms daily. This may include stripping the room of all its furniture, vacuuming the floor and resetting the room per the Banquet Event Order (BEO).

Cleans and sets the meeting rooms and banquet functions per specifications on the Banquet Event Order (BEO) or as given by Banquet Manager.

Controls storage of meeting room supplies, such as linen, pads, pens/pencils, and candy, etc. as required.

Assisting the Banquet Servers by refreshing the food service, coffee service, as well as attending to the conference speakers’ needs.

Assists in maintaining standards of health, safety, and sanitation.

Assists in other projects as assigned.

Participates as a team member with the Banquets staff and any pertinent Company employee in producing a smoothly and efficiently run operation that meets the highest standards of customer service.

Monitors guests’ needs on a continual basis, ensuring all requests are promptly filled. Provides friendly and courteous service at all times.

Returns any lost and found articles to supervisor immediately.

Maintains knowledge of property information, including memorabilia.

Knowledge, Skills, And Abilities Required

High School diploma general education (GED).

Must be very detailed oriented.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Able to work all shifts to include weekends and holidays also work 6 day work weeks when required.

Ability to read and comprehend simple instructions, short correspondence and memos.

Ability to add and subtract two digit numbers and to multiply and divide 10s and 100s.

Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.


All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting O Temperature Changes O

Lifting O Wet R

Carrying O Humid R

Pushing O Noise F

Pulling R Vibration R

Climbing R Hazards R

Balancing R Atmospheric Conditions R

Stooping O Cigarette Smoke C

Kneeling O

Crouching O

Crawling R

Reaching O

Handling O

Grasping O

Feeling R

Talking F

Hearing F

Repetitive Motions F

Eye/Hand/Foot Coordination O

C=constantly (5-8 hours per shift), F=frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ little physical effort

_____ Light work

___ __ Medium work

_____ Heavy work

__X__ Very heavy work

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About this Employer

Hard Rock Hotel & Casino Biloxi

777 Beach Blvd.
Biloxi, MS 39530

(228) 374-7625

Casino & Hotel

Hard Rock Hotel & Casino Biloxi features a Hard Rock Casino with over 1,200 slot machines and 52 table games. The Hard Rock Hotel features 479 rooms and 5 suites that overlook the Mississippi’s Gulf shore. The facility features the Soundbar Swim-Up Bar, Outdoor Pool, the Body Rock Gym and the Rock Spa, which offers services such as facials, massages, body wraps and a full-service salon.

Food & beverage venues include Tequila’s on the Gulf, the Half Shell Oyster House, Satisfaction Buffet, Sugar Factory American Brasserie, Ruth’s Chris Steakhouse, Pie Five Pizza Co., Dunkin Donuts, Hard Rock Café, and the Macau Kitchen.

Hard Rock also features eleven bars, two dance clubs, a Sportsbook, a retail shop, three live music venues and a VIP Lounge. Hard Rock Live can accommodate over 2,000 guests for headline entertainment in a 9,000-square foot theater.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.