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Clerk - Retail Sugar Factory

Posted February 4, 2023

Bally’s Dover
Dover, DE
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Compensation

$12.00 per hour

About This Job

Description

Major Focus

To create a positive guest experience by accurately maintaining the retail area, completing orders, serving customers, and process payments/cash handling for all retail items. These tasks are to be done in a professional, friendly, helpful, and timely manner resulting in the highest level of guest satisfaction.

Essential Functions
  • Takes food and drink orders from customers. Extend a friendly and courteous welcome to every arriving guest.
  • Ensure retail counter is neat and clean and fully stocked at all times. Check pars of retail items and communicate needs to management effectively and timely on a consistent basis.
  • Properly wraps, labels, dates and stores all retail items on their proper stations.
  • Sets up, operates and cleans all retail counter space and equipment. Maintains complete knowledge of correct maintenance and handling of equipment, using only as intended and only after proper training has been demonstrated.
  • Handles all cashiering transactions in accordance with Dover Downs cashiering policies.
  • Prepares all menu items according to specific guidelines.
  • Ensures that trash is emptied regularly.
  • Promotes sale of all retail items and is knowledgeable of menu and retail items.
  • Must be able to project voice across the restaurant floor for all guests to hear and understand.
  • Create and maintain a sense of urgency.
  • Thank guests as they leave and invite them to return.
  • Respond promptly to customer needs. Solicit customer feedback to improve service.
  • Always address the guest by name when known.
  • Respond well to questions regarding information and events on the property.

ADDITIONAL FUNCTIONS:

  • Perform other duties as assigned.
Requirements/Education

To perform the job successfully, each individual should demonstrate the following:

  • High School Diploma or General Education Degree (GED);
  • One to three months related experience and/or training; or equivalent combination of education and experience preferred
  • Ability to become ABC certified in order to prepare and serve alcoholic beverages.
  • Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to use a POS terminal.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity/affirmative action employer

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pull (25 pounds)

X

Bend

X

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 25 pounds)

Taste

X

Clear Speech / Talking

X

Carry (25 pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

X

Reach (Above Shoulder)

X

Push (25 pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

X

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

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About this Employer

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

(302) 674-4600

500 Room Casino

casinos.ballys.com

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.