Photo of Bally’s Dover, Dover, DE

Representative - PBX Operator

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $13.25 per hour, Full-Time

Description

Major Focus

Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees. This position will only be working the overnight shift 11 p.m. to 7 a.m.

Essential Functions
  • Operate a multi-line switchboard as well as a computer-based softphone.
  • Answering and Transferring of calls for multiple Bally Corporation properties.
  • Ability to process Room Services orders through POS.
  • Answering the phones and placing callers on hold in a professional and friendly manner.
  • Distributing information to callers when necessary (i.e. harness, restaurants, slots and concert information).
Requirements/Education

The physical qualifications listed below are general requirements for this position. The actual exertion level (and frequency of use) can and does fluctuate depending on the individual tasks being performed.

  • High School diploma education or equivalent required.
  • Ability to work the overnight shift.
  • Ability to sit for extended period of time, 8 hours.
  • Neat and professional appearance required.
  • Ability to communicate clearly and effectively.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally Corporation is an equal opportunity/affirmative action employer. Women, minorities, and individuals with disabilities are encouraged to apply.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pushing / Pulling

Bend, stoop, kneel

X

Color Perception (Red /Green)

Climb, Ascend, Descend Stairs

Other (Specify: )

X

Hearing / Listening

Lift ( pounds)

X

Clear Speech

Carry ( pounds)

X

Touching

Drive (local / long distance)

X

Dexterity

Ability to Move Distances

X

Hand

Ability to Mount / Dismount (Forklift / Truck)

X

Finger

X

Ability to Sit / Stand for extended periods
Mental / Reasoning Requirements

X

Reading – Simple

X

Writing – Simple

X

Analysis / Comprehension

Reading – Complex

Writing – Complex

X

Judgment / Decision Making

X

Clerical

X

Basic Math Skills
Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted March 14, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

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