Photo of Bally’s Dover, Dover, DE

Clerk - Retail Lead

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $14.00 per hour, Full-Time

Description

Major Focus

Responsible for assisting in the operation of the retail shops and executing the standards for the brand they represent. Ensure excellent customer service, maximize financial return, and foster a great work environment.

Essential Functions
  • Provide guests with the highest level of customer service.
  • Smile, and offer assistance.
  • Know all aspects of lottery ticket sales.
  • Follow all register and cash procedures.
  • Adhere to established discount policies.
  • Be alert, maintain security awareness in the store.
  • Process sales and enter them accurately into the POS system.
  • Receive payment from customer and process change.
  • Assist Retail Operations Supervisor with merchandising, accounting for damaged and/or wasted items, ensuring that the stock is replenished daily in the Concept.
  • Ensure that all orders are properly checked in and any transferred items are properly accounted for to assist with end of month inventory count.
  • In the absence of the Supervisor, handle guest complaints and/or follow up on any pending complaints in a timely manner to ensure high guest satisfaction.
  • Ensure to properly comply with the void, return and exchange policies set forth by Company Policy.
  • Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Supervisor.
  • Ensure proper pricing of merchandise.
  • Maintain a smooth selling floor.
  • Ensure employees are implementing store promotions and sales contests.
  • Represent the “Specialty Brand” to the highest level and ensure that all team members are executing the standards.
  • Maintain uniform standards.
  • Comply with the company’s recycling program standards.
  • Work safely, following all established safety rules and regulations.
  • Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
  • Conduct formal and informal training for subordinates. Set the example for the Brands.
  • Ensure effective communication within the department and company.
  • Carry out daily directives given by the Retail Manager, Assistant Retail Manager and/or Retail Supervisor.
  • Follow all relevant rules and regulations.
Additional Functions
  • Perform other duties as assigned.
Requirements/Education
  • High school diploma, GED or equivalent work experience required.
  • Retail experience preferred.
  • Must possess good math skills.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pull ( 100 pounds)

X

Bend

Color Perception

X

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 25 pounds)

Taste

X

Clear Speech / Talking

X

Carry ( 25 pounds)

Smell

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

X

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

X

Push ( 100 pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted March 14, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.