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Supervisor - Banquets

Posted March 7, 2023

Bally's Quad Cities
Rock Island, IL
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$15.00 per hour

About This Job


  • Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Ability to ensure the highest standards of quality by developing and enforcing standard drink recipes and training procedures.
  • Work directly with the F&B Manager to ensure quality product, presentation and service to our guest.
  • Expected to assist in the completion of the monthly inventory and submit all reports to finance
  • Scheduling of hourly personnel.
  • Responsible for hiring and training through hands on job training. Demonstrating professional Banquet techniques and methods as well as projecting a professional attitude and manner at all times.
  • Adheres to all Human Resources policies & procedures, completes appropriate paperwork in a timely manner.
  • Ensure proper execution and quality control of banquet events
  • Schedule and conduct daily department pre-shifts and department meetings bi-monthly.
  • Establish employee goals and conduct employee performance reviews.
  • Maintains a safe, sanitary and organized work environment.
  • Complete beverage menu knowledge.
  • Knowledge of all promotions and events.
  • All other duties as assigned.
  • Excellent customer service skills
  • High School graduate or equivalent
  • 5 - 7 years restaurant experience, with progressive supervision/management a plus.
  • Successfully complete the Food Service Sanitation training program within their first 90 days of employment.
  • Excellent written and verbal communication skills
  • Must be able to successfully complete TIPS trained and receive a Basset Card
  • Basic sanitation laws of local health department skills required
  • Strong administrative, organizational and decision making abilities
  • Ability to lead, influence others and coach for success
Physical, Mental, And Environmental Demands
  • Physically mobile with reasonable accommodations
  • Respond to visual and aural cues
  • Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws
  • Read, write, speak, and understand English
  • Able to work flexible shifts
  • Operate in mentally and physically stressful situations

***Must be 21 years old***

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About this Employer

Bally's Quad Cities

777 Bally Blvd.
Rock Island, IL 61201

(309) 756-4600

Bally's Quad Cities is located in Rock Island, IL. The 39,000 sq. ft. casino features 847 slot machines, and 22 table games that include Blackjack, Roulette, Craps, Ultimate Texas Holdem, Mississippi Stud and Three Card Poker.

The hotel offers 205 rooms with 11 luxury suites; an Events Center, six food & Beverage venues (four restaurants and two bars), including a Steakhouse, Buffet, Cafe, Sports Bar and two entertainment venues - a nightclub and an event center.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.