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Senior Events Manager

Posted January 9, 2023

The Westin Chicago Lombard
Lombard, IL
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About This Job


Are you an experienced event planner who wants to take their skills to new heights? Do you love being a trend setter? Join The Westin Chicago Lombard and showcase your passion for world-class customer service on our Events Team!

This position requires a minimum of 3 years event services experience in an upscale environment. Prefer brand and market experience but not required.

Position Overview:

Responsible for all aspects of Event Coordination and Management in accordance with brand standards for all assigned catering groups and groups with guest room blocks, with or without event space, booked by the Catering or Group Sales department. Coordinates contracted event space and guest rooms, arranges event and guest room details, and meets budgeted revenue through upselling and management of contracted events and rooms.

Duties & Responsibilities:

  • Assume management of all assigned contracted groups with or without event space.
  • Coordinate the usage of event space with the Director of Catering and Event Services and the Group Sales Department to maximize revenues, accommodate guest requirements and minimize in-house labor.
  • Develop creative menus and parties with the Executive Chef to meet needs of groups and maximize revenues.
  • Ensure client files are kept organized and current with all required information, updated in CI/TY.
  • Monitor and handle inquiry calls on a timely basis, ensuring that all messages both email and phone are returned within 4 hours during business hours.
  • Meet with clients to finalize functions details
  • Conduct site inspections as required
  • Proactively ensure deposits, rooming lists, menus are all received on or before due dates.
  • Detail resumes accurately ensuring the client signs off on all details, and distribute within the proscribed expected time to all hotel departments.
  • Detail function requirements accurately on Banquet Event Orders (BEOs) ensuring the client signs off on the functions
  • Review estimated guarantees and ensure that firm guarantees are obtained 3 business days prior to the function
  • Monitor changes to BEOs to ensure that accurate information on changes is communicated to the respective departments on a timely basis.
  • Inspect the preset scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
  • Monitor guest reactions while in house to find opportunities to exceed expectations and handle any guest complaints ensuring 100% guest satisfaction
  • Review sales for previous day; resolve discrepancies with Accounting.
  • Contact client after scheduled functions to ensure satisfaction and to solicit rebooking
  • Ensure complete confidentiality of all VIP and alias groups, informing only “need to know” managers of identity.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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    About this Employer

    The Westin Chicago Lombard

    70 Yorktown Center
    Lombard, IL 60148

    (630) 719-8000

    500 Room Hotel

    Find your balance at our hotel in Lombard

    An empowering experience awaits you at The Westin Chicago Lombard, a dynamic destination for business travelers and vacationing families. Our hotel is located in the western suburbs of Chicago, providing a complimentary shuttle to the nearby Metra station, which takes you directly into the city. Stretch out in your intuitively appointed room or suite and enjoy amenities including the Westin Heavenly® Bed and White Tea by Westin™ bathroom products. Move well in the WestinWORKOUT® Fitness Studio, or rejuvenate with a swim in the indoor pool. Sample fresh fare at one of our on-site restaurants, which offer Italian cuisine, seafood or pick up a healthy on-the-go breakfast from Yorktown Market. We offer 39,000 square feet of venue space, including an expansive ballroom - the largest in Lombard. In your down time, walk across the street from our hotel to Yorktown Center, visit Morton Arboretum or venture into Chicago and explore. Whatever the reason for your Lombard visit, we look forward to making it special.