Search 23,733 current hospitality jobs

Model Cocktail Server - OC

Posted January 17, 2023

Palms Casino Resort
Las Vegas, NV
Save this job

About This Job

Working closely with the Food & Beverage Assistant Manager, the Model Cocktail Server is responsible for creating the ultimate premium guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. Provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience

Core Job Responsibilities

  • Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday’s, and other special notes listed in the details of the guest’s reservation.
  • Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list.
  • Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink.
  • Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
  • Responsible for taking food/beverage orders and carrying out wine/beverage service.
  • Responsible for performing table maintenance by checking on the guest throughout service.
  • Completing opening and closing side work.
  • Maintaining health code standards.
  • Maintain table cleanliness utilizing a silent service approach.
  • Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).
  • Bid farewell to guests, using guest’s name when known, and encourage them to return.
  • Maintain a level of professionalism.
  • Anticipate the guests’ needs and responding appropriately with a sense of urgency.
  • Work as a team, assisting all guests’ and employees’ needs and inquiries.
  • Perform all other job-related duties as requested.
  • Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.
  • Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.
  • Maintain complete knowledge of designated glassware and garnishes for each drink.
  • Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.

Qualifications

  • Requires a minimum of 2 years previous work experience as food server in a lounge/ fine-dining restaurant.
  • High School diploma or above.
  • Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
  • A highly motivated and energetic personality.
  • Work varied shifts, including weekends and holidays.
  • Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form.
  • Requires the ability to work efficiently and within a team environment.
  • Applicants must be 21 years of age or above.
  • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
  • Willing to work in a loud and fast paced environment.
  • Possession of /or ability to possess a valid TAM card.
  • Possession of /or ability to possess a Health card.
  • Possession of/or ability to possess a Sherriff’s Card.
  • Experience in Bottle service preferred, but not required.
  • Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner.
  • Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
  • Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
  • Adhere to and enforce company specific safety policies.
  • Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
  • Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management.
  • Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times.

Physical Demands

  • Work is performed in an outdoor poolside setting.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Save this job

About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

www.palms.com

Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road, in Nevada. It is owned and operated by the San Manuel Band of Mission Indians. 

Our property reopened in April 2022 after a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. 

Our guests enjoy a collection of new award-winning restaurants, a 95,000 sq. ft. casino offering over 1,500 slots and 50 table games, such as Baccarat, Blackjack, Craps ,Pai Gow, Poker, Roulette, Three Card Poker, and Ultimate Texas Hold’em, 766 luxurious rooms and suites in two hotel towers, one-of-a-kind entertainment venues, and museum-worthy contemporary art.

Our resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema, a recording studio and nearly 600 units at Palms Place condominiums.

Our employees are critical to our success and the foundation of our core values. We provide competitive wages and exceptional benefits, perks, incentives, and opportunities for advancement.