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Complex Sales Manager

Posted March 29, 2023

AC Hotel Portland Downtown/Waterfront
Portland, ME
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About This Job

The AC Portland Downtown Waterfront is looking for a Complex Sales Manager to join our team to sell the AC, Aloft Portland, and Residence Inn Portland Downtown Waterfront. Managed by Crestline Hotels and Resorts, our hotels offer competitive wages, great benefits and provides a positive workplace for all our employees.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work.  Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! 

 *Benefits may vary depending on location.


We are currently hiring for a Complex Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business to maximize hotel room and related revenues. To accomplish this the Complex Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.  

Key Duties & Responsibilities

  • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotels
  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Attend trade shows, industry meetings and community events
  • Overnight travel for business related activities as needed
  • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
  • Skillfully respond to incoming leads and maximize conversion from all lead sources
  • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
  • Knowledge of local market trends, competition and key accounts of the hotel
  • Creatively sells available hotel space to maximize revenue
  • Negotiate and finalize contracts within approved Crestline guidelines
  • Ensure proper usage and that all required information is entered into sales software including all significant client communication
  • Establishes on-sight customer contact as needed and introduces customer to the service staff
  • Follows-up with clients after each function to ensure satisfaction and solicit for additional business
  • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
  • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
  • Assists Director of Sales with annual business plan and budget
  • Executes and drafts sales action plans
  • Admin responsibilities may include:

o  Obtaining rooming lists, catering selection and set-up details from clients

o  Finalizing BEO's and contacting customers for final counts as needed

o  Trace files to ensure correct payment

o  Proper procedures pre and post function to ensure payment

o  Communicates with appropriate departments regarding set-up changes and final count

o  Ensures that guest rooms and meeting rooms are blocked

o  Provide accurate forecasts to operational departments to ensure proper staffing

  • Position may be required to occasionally work flexible hours and weekends
  • Other responsibilities as assigned by Supervisor
  • Responsibilities are subject to change

Education And Experience

  • Must have a high school diploma or GED. Bachelor’s degree preferred.
  • One to two years’ experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
  • Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
  • Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
  • Able to set priorities, plan, organize, and delegate.

Preferred Skills And/Or Education

  • Hotel Sales Experience

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

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About this Employer

AC Hotel Portland Downtown/Waterfront

158 Fore Street
Portland, ME 04101

(207) 747-1640

178 Room Hotel

Elevate your travel at our waterfront Old Port, Maine hotel

Thoughtfully designed for creative spirits, our waterfront hotel in Portland, ME resides on Fore Street, on the site of The Grand Trunk Station – the only Portland hotel with unobstructed views of Casco Bay. Our modern rooms and suites are focused equally on style and comfort, paired with free WiFi and onsite amenities including the AC Library, fitness center, and the AC Store for your convenience. Our Old Port, Portland, ME hotel is also home to four meeting & event spaces, including Grand Trunk with capacity for 210 guests, plus catering, AC Kitchen, and AC Lounge, offering outdoor waterfront seating and signature cocktails. Convenient and central, our Portland, ME waterfront hotel is also two blocks from the Old Port District (shopping, restaurants, and outdoor activities) and a short walk to Casco Bay Ferry Lines, The Victorian Mansion, East End Beach, and 70 miles of Portland Trails. Celebrate classic modern design and the urban lifestyle at our Old Port, Maine hotel.