Description

The Spa Front Desk Agent at PGA National Resort Responsibilities.

• Greet all guests promptly and in a courteous manner
• Handle all calls promptly and courteously providing accurate information
• Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
• Post all charges following accurate accounting procedures
• Run closing reports and balance bank at the end of your shift
• Sell all Spa and Salon retail products and assist with monthly inventory
• Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
• Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
• Insure that Guests with groups are billed accordingly
• Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
• Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
• Maintain accurate record of Gift Certificate Sales
• Keep Front Desk well stocked and neat and clean at all times
• Review and keep up to date on all departmental and relevant resort memos
• Deliver messages as required
• Perform other duties as assigned by manager

Education and Experience: High school diploma or equivalent; some college, a plus. Front desk, Reception, and/or Guest Services knowledge required.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Knowledge of cash register, calculator, typewriter/keyboard, computer, credit card and check machines.

Responsibility and Authority: Employee Relations: Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa Managers, and with all Spa and Salon employees. Ability to maintain a high level of service and discipline with all Spa departments.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)