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Phone Operator

Posted February 1, 2023

Bluegreen's Bayside Resort & Spa
Panama City Beach, FL
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About This Job

Description

Paid Recognition programs

Incentives to earn extra $$

Year-round employment

Opportunity for advancement and growth

Training and Tuition assistance

Part Time Benefits – medical, dental, vision, 401k and vacation hours

Full Time Benefits – medical, dental, vision, life insurance, 401k, short & long term disability, personal time, holiday pay, vacation hours and more

Crescent Hotel discounts

Free employee meal

Spacious complimentary employee parking lot

Beat the Front Beach Road traffic

Crescent is one of the top-ranking hotel management companies in North America

Only AAA Four Diamond Resort in Panama City Beach

Give exceptional customer service to all our internal and external guests

Answer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel switchboard. Handle guest requests and follow-up on all work-orders and requests. Assist the Front Desk with Guest registration.

Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.

Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.

Must have computer and customer service experience.

At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Bluegreen's Bayside Resort & Spa

4114 Jan Cooley Drive
Panama City Beach, FL 32408

(850) 236-6000

Working Here

Founded in 2001 by CEO Michael George, Crescent Hotels & Resorts lives in the belief that your drive to be the best is the force which has made Crescent Hotels & Resorts the Hotel Operator and Employer of Choice.Meet several of our associates and hear their story. With thousands of associates at Crescent, we make every day one of adventure where you can make a difference.

We Know Benefits 

Dedicated, satisfied, and engaged associates are the key to our continued success. 

At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.

Crescent's benefits offerings include:

  • Healthcare insurance and prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Flexible/dependent-care spending accounts
  • Life insurance and supplemental life insurance
  • Short/long-term disability insurance
  • Domestic Partner coverage
  • Employee Assistance Program
  • 401(k) with employer matching
  • Paid holidays, vacation, and personal time off
  • Tuition reimbursement program
  • Discounted hotel rooms for associates and family