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Senior Manager of Operations - Embed Project


Posted January 25, 2023

Best Friends Roadhouse and Mercantile
Kanab, UT
Position located in Texas, TX
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$75,000 and $90,000 annually, depending on experience. This range reflects a base pay plus a premium reflecting the employee’s placement with an outside agency.

About This Job

*Please read full job description before applying. This role requires relocation and is not remote. 

Position Summary: This is a leadership and management position within the Programs Division of Best Friends Animal Society where the Senior Manager of Operations, embed project is working within a partner organization as “embed” staff to lead lifesaving efforts for said organization. This position is responsible either in assistance with or absence of a partner organizational leader for overseeing the general management of a partner organization, creating systemic change, and achieving no-kill status. Emphasis will be on growing activity in the local community of the partner organization and maintaining organizational awareness by providing key community awareness of the shelter death problem, how key stakeholders in the region are currently trying to solve the problem, and the strategies through which Best Friends Animal Society can collaboratively help the community achieve no kill status. This position will help lead the implementation of No Kill efforts within the embed community. The Senior Manager of Operations is also responsible for managing the integration of Best Friends Animal Society staff and mentorship team members into the organization culture.

Essential Duties/Responsibilities: 

  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict. Work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team. 
  • Relocate and work in an assigned embed community for approximately 1 – 2 years in a top leadership position, working collaboratively with agency to create systemic change to achieve and sustain no-kill in the community. Direct management of shelter and field lifesaving operations in assigned embed organization; plan, implement, facilitate, monitor, and evaluate all lifesaving programs ongoing for proven strategies and continuing education for attainment of organizational goals and to achieve no-kill by scheduled deadline. 
  • Create an operations plan with specific metrics and goals for Best Friends and assigned embed location, including the definition of what success looks like by a timestamp and the interim milestone goals. Identify gaps in shelter and or field operations of embed location to implement lifesaving programming and increase and speed up lifesaving in areas identified to have potential for high impact. Create and act on written recommendations on how the program, embed partner organization and partner city shelter(s) or rescue(s) can fill those gaps and how they can work collaboratively with others outside the shelter system to achieve no kill by 2025 (or sooner) in that community.
  • Lead in absence of or in assistance with embed partner organizational leadership, and the embed organizational teams, the development of the regional no kill “brand” within the embed organization. In assistance with or in place of partner organizational leadership, lead the execution of no kill programming in compliance with local laws and ordinances, and coalitions within the city through general management of any programs recommended by Best Friends.
  • Manage the assigned agency’s operations budget in conjunction with agency leadership. Critically analyze shelter data to better direct resources to more efficiently achieve no-kill and ensure data compliance. Work within the Best Friends operations budget to facilitate resources for assigned agency once data has been analyzed and gaps in their operations budget have been identified that are critical to achieve goals. 
  • Identify areas where additional support is needed to create or improve specific programs and coordinate with Best Friends mentorship program to facilitate additional support needed to ensure success and sustainability of project. 
  • Manage communication within assigned agency to ensure that all program managers and operations teams are communicated with regularly and are delivering to staff and volunteers training and ensuring the performance of tasks and behaviors in conjunction with all policies and procedures of Best Friends Animal Society by creating, updating, and implementing standard operating procedures in compliance with laws and ordinances for all lifesaving areas. This also includes timely and proficient performance management and job descriptions for staff and volunteers, in assistance with or in place of partner organizational leadership, in all lifesaving areas. 
  • Manage communications within Best Friends, ensuring everyone is updated on progress and challenges and kept abreast of lifesaving progress to goal. Identify opportunities for marketing, communications, and development to showcase progress on local and national platforms. Oversee the data collection for programs including shelter and field stats and update HERO and KPG’s accordingly. Build relationships in the community and surrounding communities to improve image of the shelter, grow partnerships with local organizations, increase brand exposure for Best Friends, and increase opportunities for reduction in shelter killing in neighboring communities.


  • Solid leadership and management experience in animal services with a comprehensive understanding of operations and proven strategies to increase dog and cat lifesaving; 5+ years of proven successful leadership experience, including overseeing large-scale strategy, operations, budgeting, and staffing, preferably including oversight of multiple locations and/or facilities; 5+ years of experience working for or with a humane organization preferred but not required; experience with or confidence in understanding and managing budgets.  
  • Strengths and experience in utilizing statistical information to inform, develop and implement division and department level strategic plans, including change management strategies and program direction; proven attention to detail with advanced organizational and time management skills.
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with nonjudgmental philosophies.
  • Excellent leadership skills with the ability to act decisively with a get-it-done attitude in difficult and fast-paced situations; strong interpersonal skills and a proven ability to initiate and influence change; a team player, upbeat, energetic, tactful, and diplomatic, able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.   
  • Excellent verbal and written communication skills, with public speaking and presentation experience. Ability to professionally advocate Best Friends’ positions on issues; experience in supporting, engaging with, and developing relationships with volunteers and donors.  
  • Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn, comfort learning new systems, including online information systems.  

Physical Requirements:

  • Must be able to routinely lift 50 pounds.
  • Extended periods of time working on the computer with repetitive typing, arm, and hand motion.   
  • Ability to be in a shelter environment and work in the presence of both cats and dogs, including organizations where cats and dogs are currently being killed for space.  
  • Bend, stoop, reach, climb, twist, crawl, stand and walk for an extended period. 
  • Must be able to work in weather with temperatures varying between extreme hot and extreme cold. 
  • Able to work varying hours, which may include early morning and/or late evening hours.    
  • Ability to travel via various forms of transportation.
  • Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel and/or drive on behalf of Best Friends, including overnight stays, when needed. 
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.