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Assistant General Manager

Posted January 24, 2023

SpringHill Suites Gaithersburg
Gaithersburg, MD
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About This Job

Job Number

23014699

Job Category

Rooms & Guest Services Operations

Location

SpringHill Suites Gaithersburg, 9715 Washingtonian Blvd., Gaithersburg, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

  • Bonus Eligible

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Assisting the Operational and Financial Management of the Property

  • Verifies that all brand standards are being maintained in each area of the property.
  • Verifies that all team members meet or exceed all brand requirements.
  • Manages the operation of the all property departments.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Verifies that a viable key control program is in place.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with GM and RD.

    Supporting The Management And Development Of Departmental Teams

  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Sets clear performance expectations with the General Manager.
  • Assists team supervisors with constructive coaching and counseling.
  • Solicits feedback for continuous improvement.

    Managing The Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

    Conducting Human Resource Activities

  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

    Performs other duties as assigned and needed.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

    SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.

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    About this Employer

    SpringHill Suites Gaithersburg

    9715 Washingtonian Blvd.
    Gaithersburg, MD 20878

    1-301-987-0900

    162 Room Hotel

    www.marriott.com

    Adjacent to the Washingtonian Rio Center, a vibrant entertainment and shopping complex, the SpringHill Suites Gaithersburg, MD hotel is conveniently located just minutes from both the Gaithersburg and Rockville business districts. Additionally, Reagan National Airport (DCA), Dulles International Airport (IAD), and Washington DC are all within 30 miles of this Marriott hotel. Each of the suites at our Gaithersburg hotel is innovatively laid out, stylishly furnished and smartly designed to give business, government and leisure hotel travelers the flexibility needed to work efficiently and relax comfortably. Our Gaithersburg suites are 25% larger than a traditional hotel guest room and guests enjoy a hot & healthy breakfast, complimentary high-speed Internet and a quaint hotel meeting room. Add to this the energetic and exceptional service that Marriott is known for, and you understand why hotel guests keep coming back to our Gaithersburg, MD hotel.