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Spa Reservations / Front Desk Coordinator

Posted January 24, 2023

L'Auberge de Sedona
Sedona, AZ
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About This Job

Job Summary

The Spa Reservations & Front Desk Coordinator will be the individual who schedules spa reservations for internal and external guests.  The position checks guests into the spa for their treatment, retail assistance and provides billing at check out.

Responsibilities

Qualifications

  • High School Diploma or the equivalent. Must have at least two years of related work experience.
  • Must have strong organizational skills excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.
  • Computer skills required.
  • Requires independent decision making
  • Large amount of communication and coordination with other departments.
  • Work with other managers and supervisors and support all aspects of the spa and related services including developing and monitoring staffing SOPs communication between departments group coordinating booking procedures and guest service.
  • Assist management with monthly inventory of retail and L’Apothecary items.
  • Job Responsibilities

  • Answer all phone calls within 3 rings and uses guest name at least three times.
  • Take destination guest reservations.
  • Schedule spa reservations for guests using guest name at every opportunity.
  • Explain and describe in detail Spa treatments packages services and facilities available.
  • Maintain a pleasant phone voice when addressing guests visitors co-workers and managers.
  • Handle guests concerns courteously offer solutions and follow through on all schedule changes & requests by guest until there is a satisfactory conclusion.
  • Maintain a safe fully stocked clean and neat work area.
  • Actively promote the Spa all treatments services programs and retail outlets.
  • Input and access information from computer efficiently & accurately.
  • Knowledgeable and familiar with L’Auberge’s Spa Programming.
  • Assist the Front Desk Coordinators as assigned by manager or supervisor.
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About this Employer

L'Auberge de Sedona

301 L'Auberge Lane
PO Box B
Sedona, AZ 86336

(855) 905-5745

62 Room Resort

www.lauberge.com

Our Resort

L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.