Assist guests in choosing quality jewelry, gift, clothing and sundry items and ensure proper payment is collected for the merchandise while maintaining Crescent’s standards of service. This includes performing all duties of the coffee bar.

ESSENTIAL JOB FUNCTIONS:

• With an attentive and friendly attitude, assist guest in finding merchandise to purchase using effective selling techniques. Serve and prepare beverage and food orders to guest. Operate the coffee machine in a clean and safe manner in compliance with Maricopa County Health Department.
• Accurately ring merchandise into a moderately complex cash register, being certain to ring each piece of merchandise into the correct category. Receive payment of one of several forms (cash, credit card, travelers check or room charge), and make change as needed. Wrap box or bag merchandise for guest.
• Receive merchandise from shipping, accurately count in and price and attractively merchandise items in Shop.
• Continually stock merchandise from back stock areas (office, closet and lowboys). Restock and maintain established inventories of supplies and product. Thoroughly clean Shop several times daily with cleaning solution and properly clean silver jewelry with silver polish. Monitor and accept full responsibility of cleanliness of the coffee bar and area.
• Complete proper opening and closing procedures as stated in training manual, to include counting newspapers and recording, counting house bank, running necessary tapes from cash register to complete daily paperwork. Deposit shift cash and check envelope behind Front Desk and check in and out Resort Gift Shop keys in the Resort Security Office.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Promptly answer telephone in a friendly and professional manner. Assist with directions y and answer any other questions guests may have.
• Correctly process a refund or exchange for merchandise being returned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)