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Rooms Controller

Posted January 25, 2023

Renaissance Los Angeles Airport Hotel
Los Angeles, CA
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About This Job

Job Number

23015018

Job Category

Rooms & Guest Services Operations

Location

Renaissance Los Angeles Airport Hotel, 9620 Airport Boulevard, Los Angeles, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay range for this position is $23.65 to $23.65 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.  Today, you bring your personal style to every experience.  You live life to discover.  You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.  You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.  That’s why we’re not just looking for anyone.  We’re looking for someone like you.

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About this Employer

Renaissance Los Angeles Airport Hotel

9620 Airport Boulevard
Los Angeles, CA 90045

1-310-337-2800

499 Room Hotel

www.marriott.com

Retreat to our chic Los Angeles International Airport Hotel

Discover boutique style and a relaxing retreat at the newly redesigned Renaissance Los Angeles Airport Hotel. Located just minutes from LAX International Airport, our hotel offers a complimentary shuttle. Relax in our urban-chic accommodations with plush bedding and deluxe amenities, many with Los Angeles International Airport views. Unwind in our hip lobby or trendy lounge with signature cocktails and live music by local musicians. Dig into authentic California cuisine and craft beers at our Studio 12 restaurant. Dip your toe in our outdoor pool or workout in our modern fitness center. Our boutique hotel boasts 18,000-square-feet of newly renovated event space for savvy hosts planning a meeting or special event near LAX Airport. When you're ready to explore, our hotel is near Manhattan Beach, SoFi Stadium, The Forum, and much more. We look forward to welcoming you to our chic and refreshing cosmopolitan oasis, Renaissance Los Angeles Airport Hotel.