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General Manager

Posted January 25, 2023

DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Houston, TX
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About This Job

Description

The DoubleTree Houston Galleria is one of the premier hotels in the Houston market, and we are seeking an exceptional General Manager to lead the high performing teams at the remarkable property. We offer a very robust compensation package and celebrate your accomplishments at this property.
Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably.Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associatesand that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

What will you be doing?

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication.

Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.

Communicate both verbally and in writing to provide clear direction to staff.

Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.

Perform any other job related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Road
Houston, TX 77056-5474

(713) 961-9000

476 Room Hotel

doubletree3.hilton.com

Uptown leisure steps from the Galleria

Nestled in uptown Houston, our hotel is next to the Galleria mall and steps from local dining. I-610 access puts us within nine miles of Hermann Park, home to Houston Museum of Natural Science and the downtown area. Soak up the sun on our outdoor pool deck, and enjoy a modern fitness center and a complimentary DoubleTree welcome cookie.