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Loss Prevention Manager

Medical, Dental, Vision Insurance, Paid Time off, STD & LTD, Life Insurance, Discount Hotel Rooms

Posted January 25, 2023

Wyndham Lake Buena Vista Disney Springs Resort Area
Lake Buena Vista, FL
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About This Job

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  

The Loss Prevention Manager directs all aspects of Security operations including guest and employee safety, property and asset protection, and emergencies. Directs Security operations’ asset protection, inventory control and human resources.  The Security Manager directs all operations in alignment with the direction of the Director of Front Office, General Manager, Company, brand standards and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.  

The position directly manages the Security associates and ensures constant emergency readiness. Effectively articulates Company goals to the Security team.  Demonstrates commitment to those goals through work ethic, integrity, and respect for the Company and associates.  Unites associates in a common commitment to achieve and exceed those goals.  Works closely with management throughout the hotel and the Company.  Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Guest Satisfaction – Direct and ensure Security standards and procedures are followed.  Direct Security staff schedules to ensure adequate coverage while managing the department budget.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Ensure the Security staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and the city to assist guests as appropriate. 

•Human Resources – Direct recruiting, hiring, training, development and retention of a motivated and efficient Security staff.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire and blood-borne pathogen.  In conjunction with the Human Resources department, coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policy.  Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.  Ensure all policies and procedures are followed.  Insist on a work environment that is free from harassment.  Promote the hotel as an employer of choice in the community. 

•Profitability – Ensure labor costs are within budgeted guidelines.  Review vendors and products to ensure procurement of top quality products at minimum prices.  If necessary, develop action steps to correct any expense problems.  Develop and direct security improvements to capture more guests and a larger share of the local market.  Negotiate security contracts for the hotel in compliance with Company policies and standards.  Investigate new regulations, improved equipment, techniques and service methods.  Submit recommendations for changes and improvements to the General Manager. 

Life Safety/Risk Management – Direct safety and security programs including inspections, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes and regulations. Direct first aid, CPR, fire prevention, safety, accident and theft prevention, security and emergency procedures to minimize liabilities and related expenses.  Ensure constant emergency readiness.  Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations.  Ensure the staff is proficient in sanitary, safety, security and emergency procedures.  Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.  Make recommendations to the General Manager on additional safeguards as appropriate.  Practice safe work habits.

Asset Management - Walk the property daily to identify issues and to speak with and listen to associates.  Ensure preventative safety and security programs are in place to protect guests, employees and assets.  Ensure maintenance problems are promptly and properly reported to Engineering and addressed.  Inspect and evaluate the condition of the security equipment and inventories.  Investigate, analyze and report on all incidents and accidents.  In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates.  Submit recommendations for changes and improvements to the General Manager. Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.  Ensure associates are properly trained in the use and maintenance of Company assets.

Leadership – Direct all facets of Security.  Keep abreast of local safety and security issues.   Develop, coordinate and direct activities that foster effective business relations and quality services with local law enforcement and emergency services.  Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader.  Be a coach with a positive attitude on a daily basis.  Implement, manage and comply with Company policies, practices and programs.  Ensure compliance with brand standards and local, state and national regulations.  Ensure optimal levels of quality service and hospitality are provided to guests.  Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.

Communication – Maintain a consistent professional and positive attitude when communicating with guests and associates.  Maintain effective two-way communications that crosses departmental lines.  Approach all encounters and actions with guests and associates in a friendly, service oriented manner.  Conduct regularly scheduled meetings with the Security staff to provide organizational information and educate associates on changes and activities.  Communicate Security activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.

Administration – Manage the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations.  Complete all required and requested reporting in a timely and accurate manner.  Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.  As requested, assist the General Manager with the preparation of the annual hotel budget and forecasts.

Education and Experience: High school education plus a degree in law enforcement, loss prevention or related major.  Five or more years of related experience.  Alcohol awareness, first aid certification, and CPR certification required.  Familiarity with hospitality industry practices preferred.

Skills and Abilities: This position requires a substantial and successful track record in security management while maintaining integrity and professional bearing.  Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions. 

Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.  Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.  

The ability to effectively and efficiently schedule, manage and delegate work.  Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters.  Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.

Computer proficiency in Microsoft office along with the ability to travel when needed.  Must satisfy and comply with the legal requirements for employment within the jurisdiction.  

Working Conditions & Physical Effort: Work is performed inside and outside the hotel.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 100 pounds.  The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  The job requires close vision with or without corrective lenses.  This position is required to operate a motor vehicle.


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About this Employer

Wyndham Lake Buena Vista Disney Springs Resort Area

1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830

(407) 828-4444

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Resort

The Wyndham Lake Buena Vista Disney Springs Resort Area is an official Walt Disney World® Hotel consisting of 626 modern guest rooms which offer all the comforts of home.  The resort is conveniently located across from Disney Springs®, which is Disney’s shopping, dining, and entertainment district featuring more than 150 venues.  Guests enjoy exclusive Disney benefits including 30 minutes early entry to any Disney Theme Park every day.  A park reservation and valid ticket is required.  Scheduled shuttle transportation to the four main Walt Disney World Theme Parks is provided daily.  Kids of all ages will love the Oasis Aquatic Pool Playground, an exciting focal point of this Orlando family resort featuring two pools, interactive water features, fire pit, and a large hot tub. Adults will relish the opportunity to relax on the beautiful pool deck and soak up the Florida sunshine.

Guests can enjoy a meal at one of the several onsite outlets, including the brand new Oasis Restaurant and Bar located poolside which features great food and refreshing beverages. The LakeView Restaurant serves up a mouthwatering breakfast buffet while the Sundial Cafe and Joffrey's Coffee Shop located in the hotel lobby offer the perfect spot to grab a quick breakfast or snack.

With 25,000 square feet of premier event space accommodating groups from 12 to 1,200, Wyndham Lake Buena Vista Disney Springs Resort Area makes planning easy! For planners of any type of Orlando-area meeting or event. From corporate conferences to association conventions. SMERF gatherings to product launches. Plus awards dinners, recognition lunches, civic breakfasts or class or family reunions. Even weddings!

To be sure, Wyndham Lake Buena Vista’s meetings, banquets and catered events are among the best of all official Walt Disney World® hotels.

Additional amenities include a business center, state of the art fitness center, sand volleyball court, basketball court and a game room.