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Data Product Manager


Posted January 25, 2023

Best Friends Roadhouse and Mercantile
Kanab, UT
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$95,000 to $115,000 annually, depending on experience.

About This Job

Position Summary: Ranked one of Fast Company’s top 10 Most Innovative Companies in Data Science in 2021, Best Friends seeks a software product professional to join our Data & Analytics team in a key role to support innovation in animal welfare. The Product Manager will lead all aspects of Best Friends’ public and industry-facing data tracking tools that empower the industry and animal lovers in communities across the country to save the lives of pets. The Product Manager is a technology professional responsible for ensuring that Best Friends data tools meet the organization and user’s needs through managing, prioritizing, and confirming tools through the product lifecycle. The successful candidate will be able to shape go to market strategy, user experience, team culture and more, alongside a dedicated group of professionals who are working to create and evolve products that will change animal welfare forever, as well as a growing team of professionals to ensure all aspects of data products are successful. 

All staff in Information Technology Services – regardless of their unique position - are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and organizational data, with priority regard to delivering customer service, as leaders in learning and adapting to new technologies and in constructive and effective collaboration with colleagues.

Key Responsibilities:

  • Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic.
  • Own the innovation and successful implementation of Best Friends data tools, including the Pet Lifesaving Dashboard and the Shelter Pet Data Alliance. 
  • Communicate a vision to all stakeholders, including cross functional product teams, that justifies prioritization, decisions and backlog. 
  • Make decisions that address competing needs to deliver products and features that meet project goals, and user needs.
  • Empower product teams to build, deliver, and innovate, while aligning with business strategy, budget, and user needs. 
  • Employ change management principles both for the tactical needs of product development, and the psychological safety needs of end users and evangelists. 
  • Collaborate with marketing and other industry professionals to inspire excitement, and deliver on the promise to make our data actionable. 
  • Manage all aspects of product life cycles from roadmap, backlog, new technology, user experience, and audience growth.
  • Create processes to realize efficiencies, avoid opportunity costs, improve the product, communicate goals and changes, and keep the product teams and senior leadership informed of progress, goals, changes, and risks. 
  • Build a deep knowledge of Best Friends, and how data products can be leveraged to support the mission, 2025 goal, and ongoing initiatives. 

Skills & Experience

  • A bachelor’s degree in business, computer science, information systems or a related field or equivalent experience.
  • A minimum of 5 years of product management with a proven track record of managing all aspects of a successful product throughout its lifecycle.
  • Technological sophistication, business savvy, and credibility with key stakeholders to move a product from ideation through execution. 
  • Have or demonstrate the ability to build a deep knowledge of product users, including animal welfare supporters, shelters and rescues, researchers and industry partners. 
  • Creative, resourceful, curious, problem solver.
  • Operates with transparency, integrity, reliability, and independence.
  • Proven ability to develop product strategies and effectively communicate recommendations to executive management.
  • Data-informed strategic thinker with strong communication and change management skills. 
  • Demonstrated excellence in cross-functional collaboration, especially between engineers, designers, and users. 
  • Strong leadership presence in a role without direct reports. 
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies.
  • ReactJS or other JavaScript frameworks.
  • Excellent written and verbal communication skills, especially leading meetings, and presenting to diverse audiences.
  • Willingness to learn new skills, systems and methodologies.
  • Knowledge of animal welfare or shelter management strongly preferred.

Physical Requirements

  • Able to work at a computer for extended periods of time with repetitive typing, arm and hand motion.
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.