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Supervisor, Lifesaving and Care - Wild Friends

Posted January 25, 2023

Best Friends Roadhouse and Mercantile
Kanab, UT
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Compensation

$58,000 to $62,000 annually, depending on experience

About This Job

Position Summary: Supervisors play a key role in achieving Best Friends Animal Society’s organizational no-kill mission and goals. Supervisors provide oversight of the health, care, and wellbeing of the animals under our care, along with leadership and mentorship for the care specialists. This position includes daily hands-on care of the animals as well as providing supervision, training, and oversight of staff in their assigned areas. 

Culture Statement and Responsibility:  

Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

Essential Duties/Responsibilities:

  • Promote, coordinate, and facilitate adoptions; drive creative and innovative solutions for hard to place animals; provide post adoption support; ensure superior customer service
  • Support adoptable animal intakes 
  • Serve as a sanctuary ambassador, representing Best Friends’ work to visitors and volunteers and speaking to the sanctuary’s special role in Best Friends’ No-Kill goals
  • Provide leadership, support, mentorship, and coaching for team members and volunteers to ensure all assigned responsibilities are completed
  • Serve as a care provider alongside team members ensuring all department objectives for care, health, and behavior training are met. 
  • Provide support to Licensed Wildlife Rehabilitator to ensure state and federal requirements are met
  • Participate in annual reviews, develop and deliver corrective actions when necessary, assist in the hiring process
  • Work collaboratively, and with a positive attitude, with all Best Friends’ department teams for the care, benefit, promotion and ultimate outcome of all animals in our care. 
  • Identify opportunities for department improvements relating to workflow, facilities, animal movement, and other objectives
  • Demonstrate kindness and the golden rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be supportive and lead your team with clarity, creativity, and understanding. 
  • Maintain a safe workplace, valuing and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

Skills and Experience:

  • A minimum of one year caring for wildlife at Best Friends or similar situation is preferred. 
  • Ability to work with and handle the wide variety of species under our care, including those with health and/or behavior conditions/concerns; ability to identify and speak to medical and behavioral characteristics including medicating, socializing, and performing behavior modification techniques. 
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
  • Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved; demonstrated leadership skills.
  • Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. 
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands
  • Proficiency with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.   

Physical & Other Requirements:

  • Must be able to:
    1. Perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
    2. Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion. 
    3. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
  • Valid driver’s license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.    
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work. 
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.