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Event Services Manager

Posted January 25, 2023

Hilton Orlando
Orlando, FL
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About This Job

Description

Come join the team at Hilton Orlando as the Event Service Manager !! This is a great opportunity to start a career in events

Hilton Orlando seamlessly blends extensive leisure offerings with world class business amenities, and there is a discreet separation between meeting facilities and recreational amenities allowing each type of guest to experience the stay that meets their unique expectations.

Here are some perks you can enjoy when joining our team:

  • Access to your pay when you need it through DailyPay
  • Career growth & development
  • The Go Hilton travel discount program
  • Competitive wellness benefits
  • Team Member Resource Groups
  • Recognition and rewards programs
  • And so much more

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Provide direction and supervision to departments to ensure successful execution of meetings and/or events
  • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Prepare reports, correspondence and analysis related to group activity
  • Lead, facilitate and participate in meetings, as needed

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Orlando

6001 Destination Parkway
Orlando, FL 32819

(407) 313-4300

1,417 Room Hotel

www3.hilton.com

Managed By

At a Glance

Hilton Orlando offers an exceptional location near International Drive shopping and dining, and just a short drive to SeaWorld® Orlando, Universal Orlando®, and Walt Disney World® Resort.

Plus, there’s plenty to enjoy without ever leaving the resort including a lazy river, waterslide, fire pits, spa, fitness center, 9-hole putting green, and recreation courts - entertainment is everywhere you look!

  • Centrally located to SeaWorld® Orlando, Walt Disney World® Resort, and Universal Orlando® Resort
  • Lazy river, waterslide, two resort pools, and private cabanas
  • Recreation courts (including tennis, volleyball, and basketball courts)
  • Full-service spa
  • Directly connected to the Orange County Convention Center