Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

A Conference Services / Event Manager is the business brain behind the event action. That’s you! If you LOVE bringing amazing conferences to life seamlessly, and providing expert assistance to meeting planners as you design their effortless event...we want your passion / talent on our dynamic Sales team. You understand and love even more, the myriad details that ensure smooth operations for your team and pleasant memories for guests. Then our position may be just the opportunity to take your career to the next level.

The Conference Services/Event Manager is responsible for the enthusiastic, efficient and professional coordination of any assigned convention, conference or meeting group.

Essential Functions:

• Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
• Respond in a timely manner to internal and external customers
• Systematically establish, build and maintain positive relationships with clients
• Establish a positive and professional presence and rapport with internal and external customers
• Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
• Protect the Hotel's assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
• Assist with sales site inspections, as required, and conduct planning sites as needed
• Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
• Work closely with Director of Banquets and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups.
• Builds long-term, value-based customer relationships that enable achievement of hotel Event sales objectives.
• Create all Resumes, Banquet Event Orders, Daily reports for program. Final review of banquet group invoice. Turn-overs and scheduling.
• Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting
• Introduce key operations personnel to client or on-site contact
• Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
• Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
• Follow through on billing to ensure all monies are collected
• Continuously follow up, in a timely manner, to gather all pertinent information from customer
• Interface with outside vendors as needed

In addition:

Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms

Work with all internal departments to coordinate needs of groups

Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs

Establish rapport with and entertain meeting planners while promoting resort facilities and services

Plan and conduct pre and post-convention meetings with clients and respective departments

Other tasks as assigned by the Director of Event Services, Director of Sales & Marketing or General Manager

Knowledge, Skills, and Abilities:

At least 3years experience in Event / Catering and Sales

Prior management experience in a unionized environment preferred

Knowledge of food and beverage, Delphi and basic AV equipment

Ability to utilize Microsoft Office including Word, Excel and Outlook

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to lift, grasp, carry and/or push up to 20 pounds

Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time

Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Meeting Matrix standards

Personal Characteristics:

• Behaves ethically and honestly

• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Benefits

• 401(k) Program
• Health / Wellness Package to include medical / dental / vision insurance
• Wellness Incentive 
• Short / Long Term Disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off - vacation, sick / personal and holiday 
• Complimentary employee meals
• Discounted hotel travel benefits for employee, family / friends

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.