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Guest Service Agent

Posted January 25, 2023

Hilton Americas-Houston
Houston, TX
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About This Job

Description

Hilton Americas-Houston Downtown is looking for a Full-Time Guest Service Agent to join their amazing Front Office team!

The Hilton is a AAA Four-diamond hotel conveniently located in the heart of downtown Houston and connected to the George R. Brown Convention Center via two indoor skywalks. This Houston convention center hotel is just steps away from Discovery Green Park, Toyota Center, BBVA Compass Stadium, Green Street premier dining and entertainment center, and Minute Maid Park.

This is a great role for anyone who is looking to grow and start a career in front office and hospitality!

APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.

Here are some perks you can enjoy when joining our team

  • Access to your pay when you need it through DailyPay
  • Career growth & development
  • The Go Hilton travel discount program
  • Competitive wellness benefits
  • Team Member Resource Groups
  • Recognition and rewards programs
  • And so much more

    What will I be doing?

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
    • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    • Receive, input, retrieve and relay messages to guests

    Requirements

    What are we looking for?

    Basic Qualifications:

    • Open availability - flexible shifts
    • Task Orientated and multitasker
    • Great personality with a love of servicing guests
    • 2 years customer service experience
    • Hotel/Front Desk experience is preferred
    • OnQ experience is a bonus!

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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    About this Employer

    Hilton Americas-Houston

    1600 Lamar Street
    Houston, TX 77010

    (713) 739-8000

    1,200 Room Hotel

    www3.hilton.com

    Managed By

    At A Glance

    Welcome to the Hilton Americas-Houston hotel. This AAA Four-diamond hotel is conveniently located in the heart of downtown Houston and connected to the George R. Brown Convention Center via two indoor skywalks. This Houston convention center hotel is just steps away from Discovery Green Park, Toyota Center, BBVA Compass Stadium, GreenStreet premier dining and entertainment center, and Minute Maid Park.

    Work out at the Skyline Spa & Health Club, located on the 23rd floor, and admire stunning city views. Indulge in calming treatments, swim in the 75-ft. Olympic-sized infinity pool, or take a dip in the whirlpool. After a long day, retire to your well-decorated guest room, with 24-hour in-room dining just a phone call away.

    Whether traveling for business or romance, Hilton Americas-Houston is a refreshing experience. Enjoy the hotel lobby's Italian marble, sparkling inlaid tile floor mosaics, Venetian glass chandeliers and an impressive art collection by Texas artists. Relax to the sounds of the cascading water wall before meeting friends or business associates at the Lobby Lounge. Select from an array of refreshing cocktails, beers and an extensive wine list. With 1,200 guest rooms and 91,500 sq. ft. of meeting space, the Hilton Americas hotel in Houston, TX is the ideal choice for corporate meetings and events. Book your next stay at our hotel in Houston and experience true Texas hospitality.

    Highlights

    • Directly connected to George R. Brown Convention Center via indoor skywalks
    • Steps from entertainment, including Toyota Center, Minute Maid Park, GreenStreet shopping
    • Minutes from the Theater district, including Bayou Place entertainment complex
    • 91,500 sq. ft. of flexible Houston meeting space
    • Downtown Houston restaurant, bars, spa and health club, indoor infinity pool
    • First Green Seal certified hotel in Texas
    •