Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
What will I be doing?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Welcome to the Hilton Americas-Houston hotel. This AAA Four-diamond hotel is conveniently located in the heart of downtown Houston and connected to the George R. Brown Convention Center via two indoor skywalks. This Houston convention center hotel is just steps away from Discovery Green Park, Toyota Center, BBVA Compass Stadium, GreenStreet premier dining and entertainment center, and Minute Maid Park.
Work out at the Skyline Spa & Health Club, located on the 23rd floor, and admire stunning city views. Indulge in calming treatments, swim in the 75-ft. Olympic-sized infinity pool, or take a dip in the whirlpool. After a long day, retire to your well-decorated guest room, with 24-hour in-room dining just a phone call away.
Whether traveling for business or romance, Hilton Americas-Houston is a refreshing experience. Enjoy the hotel lobby's Italian marble, sparkling inlaid tile floor mosaics, Venetian glass chandeliers and an impressive art collection by Texas artists. Relax to the sounds of the cascading water wall before meeting friends or business associates at the Lobby Lounge. Select from an array of refreshing cocktails, beers and an extensive wine list. With 1,200 guest rooms and 91,500 sq. ft. of meeting space, the Hilton Americas hotel in Houston, TX is the ideal choice for corporate meetings and events. Book your next stay at our hotel in Houston and experience true Texas hospitality.