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Front Desk Supervisor (Overnight)

Posted January 25, 2023

The Ritz-Carlton, Lake Tahoe
Truckee, CA
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About This Job

Additional Information

Pay: $25.00 per hour, Overnight shift

Job Number

23011300

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

The pay range for this position is $25.00 to $25.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton, Lake Tahoe

13031 Ritz Carlton Highlands Court
Truckee, CA 96161

+1 (530) 562-3000

153 Room Hotel

careers.marriott.com

Experience The Ritz-Carlton, Lake Tahoe and discover the pristine beauty of this breathtaking region. The hotel’s mid-mountain location provides ski-in / ski-out access to Northstar California offering the region’s best winter adventure. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. A plethora of family activities are available in the Village at Northstar accessed from the hotel by an intermountain gondola. A luxurious slope-side spa and a vibrant children's program filled with interactive games, crafts and opportunities to connect with our mountain setting in meaningful ways allows every member of the family to make the most of their Lake Tahoe vacation.Welcome to a mountain retreat unlike any other featuring luxurious accommodations and exceptional service in the heart of Northern California. This North Lake Tahoe resort provides the perfect destination for anything from unforgettable family vacations to romantic weekend getaways. For additional information about our Lake Tahoe vacation resort, please contact a Ritz-Carlton representative at (530) 562-3000. If you are planning your next summer vacation, click here to learn more about the summer experience. The Ritz-Carlton, Lake Tahoe is a Tier 3 property in The Ritz-Carlton Rewards.