Photo of Holiday Inn Express & Suites Alpharetta - Windward Parkway, Alpharetta, GA

Front Desk Associate

Holiday Inn Express & Suites Alpharetta - Windward Parkway

12505 Innovation Way
Alpharetta, GA 30004

124 Room Hotel
Managed By Aperture Hotels
401K with Match, Health/Dental/Vision Insurance, Vacation & Holiday Pay

Compensation: $16.00 per hour, Full-Time

Great benefits including: 

  • Employer Matching 401K Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters


Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements


  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED


  • IHG front desk experience
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit

Posted November 19, 2023

Holiday Inn Express & Suites Alpharetta - Windward Parkway

Alpharetta Hotel Near Ameris Bank Amphitheater

The Holiday Inn Express & Suites Alpharetta – Windward Parkway will satisfy the ever-evolving needs of today's business and leisure travelers. Our spacious guest rooms and suites are perfect for every guest. Our location is excellent for shopping, dining, and sightseeing. We also offer one meeting room for small meetings or family gatherings. Our space can hold up to 40 guests, depending on setup (catering services available). Our seasonal outdoor pool is a great place to enjoy the beautiful Atlanta weather. 

If you need to access a computer or print a document, our 24-hour Business Center is available for your out-of-office needs. We are perfectly situated in the Alpharetta Business Corridor, which includes: Fiserv, Andritz, Hewlett Packard, UPS, IBM, General Motors Training, Siemens, McKesson, ADP, and many more, and we are minutes away from Avalon. Our front desk staff is available 24 hours and can assist you with all of your travel needs.

Leisure guests will find the Holiday Inn Express & Suites Alpharetta – Windward Parkway near popular Alpharetta attractions: Amerisbank Stadium, Topgolf, shopping at Northpoint Mall and Avalon. Pets are welcome. Less than 10 minutes away are Jekyll Brewing and Currahee Brewing Company.

From a Fitness Center to free Wi-Fi access in every room, we will take good care of you at the Holiday Inn Express & Suites Alpharetta.

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