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Director of (Human Resources) People & Culture

Posted March 3, 2023

Topnotch Resort
Stowe, VT
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About This Job


Our beautiful destination Resort located in Topnotch, VT is seeking an established Director of People & Culture (Director of Human Resources) to join their energetic team! Topnotch Resort is truly a one-of-a-kind property with 120 acres of breathtaking scenery and second to none amenities to be enjoyed. This leadership role is an essential part of the success of our fantastic team and for the right person, has the opportunity for further advancement! Check out our beautiful resort at

Job Overview: This HR role directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, payroll processing, compliance with statutory requirements and the execution of employee relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives

Responsibilities and Duties of the Director of People & Culture / Director of Human Resources :

  • Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees.
  • Conduct interviews for all management positions.
  • Ensure that employees are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs.
  • Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
  • Monitor the employee performance appraisal programs to ensure reviews are timely.
  • Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
  • Manage the J1 & H2B process on an annual and on-going basis.
  • Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive employee relations climate.
  • Ensure compliance with all state and federal laws as well as regulations and court rulings, which pertain to Human Resources by reviewing current management, practices, implementing new procedures and communicating verbally and in writing any new requirements.
  • Control the administration of wages and benefits to ensure the accurate and equitable application of same adhering to corporate directives.
  • Process payroll in accordance with applicable pay cycles

Specific Job Knowledge and Skills:

  • Ability to deal effectively with all employees and employee representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
  • Ability to read, listen and communicate effectively both verbally and in writing in order to prepare official memoranda and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all employees.
  • Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of state and federal laws and regulations pertaining to Human Resources matters.
  • Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
  • Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
  • Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale.
  • Must be well adapted to the J1 & H2B legal process for establishing proper workforce during the busy months.
  • Must have excellent knowledge and experience in all Human Resource functions including but not limited to recruiting, onboarding, employee relations, investigations, trainings etc.


Education: Any combination of education and experience equivalent to a Bachelors Degree or any other combination of education, training or experience that provides the required knowledge of skills and abilities.

Experience: Previous experience working with a lifestyle hotel that includes a Spa and Food & Beverage is required. Experience with the recruitment and hiring of J1 and H2Bs is required. Three years of professional human resources experience which includes recruitment, employee relations, training and development, benefits administration, and affirmative action planning is required. Previous experience in the utilization of applicant tracking systems and HRIS. Experience with UKG & payroll processing is highly desired.

Licenses or certificates: SHRM Certification preferred.

Other: Additional language ability preferred.


We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Topnotch Resort

4000 Mountain Road
Stowe, VT 05672

(802) 253-8585

115 Room Resort

Managed By

Our Resort

A majestic mountainside destination in Stowe, Vermont that blends the gracious charm of a ski lodge with the luxurious amenities of a world-class resort. This is Topnotch. Much like a countryside auberge, you’ll find an intimate and serene escape at our New England luxury resort – one that brings nature seamlessly into the conversation. And inspires conviviality at every turn. With only 68 rooms and 23 luxurious resort homes, and many to welcome few, our Vermont country retreat offers an unyielding focus on the hotel experience and on characteristics that separate the extraordinary from the ordinary.

Surrounded by a 120-acre wooded estate in Stowe, Vermont, our personality is defined by the close company we keep with the mountains. And by the many invitations this environment extends. Here, you can do anything (well, nearly anything) you want. Cross-country and downhill skiing (we’re two miles from Mt. Mansfield). Golfing, horseback riding and sleigh rides, hiking, biking. Or escape to your balcony with a good book – or a chaise by our indoor and outdoor pools – and drink in the sights, the air, the moment.

Our Topnotch Spa is considered one of the world’s top resort spas by Spa Finder, Condé Nast Traveler and Travel + Leisure. And is committed to creating bliss. Tennis? With six outdoor and four indoor courts, as well as a USPTA-certified international staff, our Tennis Center is ranked one of the Top Ten U.S. Tennis Resorts. Close by, one of the most beguiling of New England towns, Stowe, Vermont, offers a legendary mix of shops, culture, cafés and hospitality.