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Front Desk Agent

Posted March 5, 2023

Hilton Chicago/Magnificent Mile Suites
Chicago, IL
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About This Job


Hospitality professionals only apply!

Greet and promptly serve our hotel guests. Provide professional courteous service, and close out guest account folios upon completion of their stay.

Listen and respond with empathy during all guest interactions. Provide accurate hotel information and local attractions within the area.

Handle all guest complaints with the most effective solutions and ensuring guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Accept payment and handle cash and credit transactions, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Accurately post charges to guest rooms and house accounts according to brand and Crescent hotel standards.

Ensure that that the guest feels cared for, valued and respected.

An active team player during all employee interactions within all departments.

Engage with the guest often and provide sympathy and empathy when needed during problem resolution.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Chicago/Magnificent Mile Suites

198 East Delaware Place
Chicago, IL 60611

(312) 664-1100

345 Room Hotel

Downtown Chicago suites, beside Magnificent Mile

Just off Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park are just over a mile away. Enjoy our top-floor pool and fitness center with views of Lake Michigan.