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Front Desk Agent

Receive up to 40% of your earned wages BEFORE payday with PayActiv!

Posted March 19, 2023

DoubleTree Suites by Hilton Lexington
Lexington, KY
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Excellent opportunity to "WOW" guests!

Compensation

$13 - $15 DOE

About This Job

Who this job will appeal to

A team player with a great smile who absolutely LOVES people!

Essential Functions

  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify credit card data
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to  complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate

Job Knowledge/Skills & Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills

Qualifications/Requirements

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred, but not required
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
  • Has open/flexible availability; AM and or PM shifts on any day of the week, including weekends. 
  • Must have one to three months working with Hilton OnQ systems

Benefits

  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - 4% Match
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 

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About this Employer

DoubleTree Suites by Hilton Lexington

2601 Richmond Road
Lexington, KY 40509

(859) 268-0060

155 Room All Suite

doubletree3.hilton.com

Our Hotel

Our hotel matches French Quarter style with Kentucky hospitality in a contemporary and comfortable hotel. Located minutes from the University of Kentucky and Kentucky Horse Park, the hotel is comprised of two-room suites. As an associate, you will appreciate the attractive surroundings, engaged team, and smell of warm cookies.

Our Guests Love    

Number of Rooms: 155
Event Space Square Footage: 4,624
Dining: Angie's Restaurant + Gazebo Lounge
Amenities: Outdoor pool and fitness center
Points of Interest: University of Kentucky and Kentucky Horse Park

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.