Sanctuary Lodging Housekeepers personally interact with our guests while working to ensure that all details are attended to and guest requests are handled properly and immediately.

Sanctuary Lodging Housekeepers demonstrate exceptional guest service skills and model Best Friends' culture of kindness. A person in this position will be expected to perform routine manual tasks to maintain cleanliness, sanitary conditions and appearance inside and outside of guest rooms and common areas while also interacting regularly with the guest, their accompanying pets, and other Lodging and Best Friends team members.   

• Participate in all housekeeping-related tasks such as sweeping, mopping and washing windows and walls, dusting, vacuuming, making beds, assisting in our on-premise laundry, trash removal, and scrubbing of floors and bathrooms. 

• Maintain public areas and ensure guest rooms are well-stocked with toiletries and supplies.

• Report maintenance requests or issues to the Maintenance Technician.  

• Maintain stocks of cleaning and paper supplies, bathroom amenities, etc.

• Perform routine basic maintenance in guest rooms such as changing bulbs, tightening toilet seats, cleaning up after pets, TV/cable troubleshooting, plunging toilets, cleaning microwaves and coffee makers.

• Clean up after emergencies, such as overflowing toilets, broken dishes, etc. 

• Interact with guests, answering questions, and assisting with personal needs.

• Respond to special requests from guests, such as fresh towels, sheets, light cleaning, early check-ins or late check-outs, etc. 

• Assist in laundry so items are always available in store rooms.

• Bring issues immediately to the Roadhouse Manager's attention.

• Perform other duties as assigned by the Roadhouse Manager.

Skills and Experience:

• A High School Diploma or equivalent. 

• Outgoing positive personality and good communication skills. 

• The ideal person for this job will be a team player, personable, professional.

• Attention to detail, flexible and enjoys handling a variety of tasks.

Physical Requirements:

• Must be able to routinely lift 40 pounds.

• Must be able to work out of doors in all weather conditions, with temperatures ranging from below freezing to above 100 degrees.

• Must be able to perform strenuous physical activity on a daily basis, including, but not limited to climbing up and down ladders, lifting and carrying, reaching, stooping, squatting, cleaning and bending.

• Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards.