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Front Desk & Night Agent Auditor

Posted March 23, 2023

Best Friends Roadhouse and Mercantile
Kanab, UT
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About This Job

 Kanab, Utah

Hiring Range: $15.60 per hour to $18.00 per hour, depending on experience.

Work Schedule:  Tuesday/Wednesday 11:30 pm - 7:30 am.  Saturday 11:30 am - 8 pm.  Sunday/Monday 3:30 pm - 11:30 pm.   

Position Summary:The Front Desk and Night Agent Auditor will perform concierge related duties at a high professional level and will support guests in every manner on the phone, via email and in person. Responsibilities will also include verifying the accuracy of all accounts and income, balancing charges, and revenues, setting up the next business day, and reporting to Best Friends Accounting.

Essential Duties/Responsibilities: The Front-Desk and Night Agent Auditor will demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.

· Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

· Answer guest calls, e-mails, and record details of each for future follow-up.

· Assist customers with planning and booking reservations for Best Friends Lodging. Options, available rooms, rates, and amenities. Upselling rooms and providing information on promotions.

· Communicate with housekeeping and maintenance departments to ensure prompt responses to guests' needs.

· Make reservations or appointments for guests who want to avail themselves of local entertainment or services

· Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues

· Maintain constant communication with guests and other Roadhouse departments and staff members.

 Oversees daily and after-hours Roadhouse & Mercantile operations including checking-in/out of guests, assisting guests with recommendations, requests and local activities, processing of payments and other guest -oriented tasks as needed. Resolve guest issues and ensure complete guest satisfaction.

· Verifies revenue from all sources is accurately balanced and follows up on any discrepancies; ensures room charges and taxes are properly posted to guest folios.

· Assists in the preparation of daily continental breakfast in Mercantile

· Performs occasional housekeeping, property cleaning as necessary,

· Contacts Best Friends Security, Roadhouse management, EMT’s or Police and Fire when necessary.

· Supports all Roadhouse departments and Best Friends Sanctuary Experience Division and as assigned.

Skills and Experience: 

  • One to two years related customer service experience preferred.
  • Must have proficiency with a variety of computer software applications in word processing, spreadsheets, research, and presentation software (Microsoft Windows, Word, Excel, PowerPoint, Outlook, Teams and related software). 
  • Accurate, appropriate, clear and concise written and verbal communication skills. Strong listening skills.
  • Outstanding organizational skills and attention to detail.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Experience in interacting with the general public (customer service) preferred. Demonstrates approachability when dealing with the general public. 
  • Strong interpersonal skills, i.e., ability to develop positive relationships with others and demonstrate sensitivity to the thoughts, feelings and perspectives of others.
  • Demonstrates personal accountability to ensure that all responsibilities are completed effectively and in a timely manner.
  • Must be willing to work weekends and holidays.

Physical Requirements:

  • Must be able to routinely lift 30-40 pounds  
  • Must be ok with exposure to various animal allergens
  • Must be able to perform physical activity on a frequent basis, including, but not limited to: walking up/down stairs, lifting and carrying, reaching, stooping, squatting, cleaning and bending.
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.